SUMMARY:
Operations Manager Zanzibar
POSITION INFO:
Exclusive Lodge is looking for an experienced Operations Manager for an island off the coast of Zanzibar.
Experience required:
Higher Diploma or bachelor’s degree in hospitality management
3-4 years’ experience
Computer literate
Fluent in English (oral and written)
Analysis and problem solving
Proactive work ethic
Take pride in personal appearance
Critical thinking
Attention to detail
Good communication skills
Good interpersonal skills
Sense of urgency
Duties include:
Be friendly, considerate and greet all guests and staff
Maintain open lines of communication with other staff
Support the Senior Management in overall responsibility for the effective management and running of the island
Assist in training and developing of staff as necessary
Work closely with the Management team to ensure a seamless daily operation
Placing daily operational orders in a timely and budget-sensitive manner
Participation in the management, implementation and updating of the lodge to-do lists
Ensure that administrative functions within the camps are maintained and monitor beverage control
Ensure that guest information and requests are shared and gathered for all guests
Checking in and out all guests
Assist with checking guests’ rooms and that guest areas are neat at all times
Host/interact with guests daily and communicate feedback if necessary
Be aware of & make chefs aware of special dietary needs and special occasions
Manage day to day guest itineraries & activities
Assist with Social media and other PR related communication
Allow for flexible work hours
You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
Go the extra mile for guests and staff
Be flexible when receiving unexpected requests from guests
Be motivated, friendly and proactive when dealing with lodge operations and guests’ expectations
To apply please send CV to
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