Operations Manager/Industrial Engineering

Recruiter:

Insphired

Job Ref:

Ops Manager(1)

Date posted:

Monday, April 29, 2024

Location:

Pretoria, South Africa

Salary:

R50 000–R65 000 per month (addtionally a 13th cheque is provided,pension and risk benefits)

SUMMARY:
Our Client in the Medical Devices industry is currently looking for an Operations Manager/Industrial Engineer, in Pretoria.

POSITION INFO:

Responsibilities:

Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.
Drive change and optimization objectively, based on various data points.
Responsible for ensuring the optimal functioning, procedures, systems and data of the contact center, which will include daily operations, capacity planning and reporting.
Team management.
Planning and reporting.
Customer experience.
Continuous improvement.
Sales.
Customer support.

Requirements:

Must have BEng Industrial Engineering.
3+ years in Call/Contact Centre.
2+ years Management.

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