Operations Team Leader

SUMMARY:

JOB PURPOSE

To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring compliance of and acc...

POSITION INFO:

JOB PURPOSE

To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring compliance of and access to branded/unbranded assets and resources for contractors to deliver their services as per the service level agreement and finally to assist with operations-based projects to incumbent new contractors and/or stores.

KEY RESPONSIBILITIES

• Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures and escalate to area manager for disciplinary or penalty actions.
• Co-ordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements.
• Daily weekly compliance checks on drivers and assets – daily weekly: Ensure that all drivers have the necessary resources and tools available in working order and that they meet all legal and regulatory conditions to deliver their services to Pingo.
• Physical support and issuing of assets and issuing of uniforms and campaign related articles and ensuring AOD’s are completed and submitted to admin team within required timeframe.
• Maintain daily face to face interaction with independent contractors. Execute on the job training where required. Deal with driver queries promptly and ensure that drivers voice is represented within the business.

• Obtain driver feedback and feedback to business and
• actively pursue plans to address any barriers to performance and/or to improve alignment to the business imperatives.
• Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business.
• Daily and weekly engagement with contracted drivers on all facets of the business. Determine if there are any challenges they are experiencing and actively work to resolve driver issues that will inhibit performance, raise caveats and training opportunities.
• Accurately and timeously report in field incidents accidents in line with company departmental policies. Provide all support functions to contracted drivers on incidents and accidents, accurately and timeously complete incident / accident reports for timeous submission to relevant departments.
• Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
• Collate and submit budget inputs as required.

JOB - RELATED WORK EXPERIENCE AND SKILLS

Minimum:

• Business operations
• Operational systems dashboards
• Rules and regulations of the road.
• Company SOP’s.
• Client service level agreements.
• Leadership and management principles.
• Microsoft office
• Project management
• Workforce scheduling and rostering
• Motorbike driving knowledge.
• Performance management and improvement.
• Cross-cultural communication
• Legislative requirements

QUALIFICATIONS

Minimum:

• Grade 12 or equivalent at NQF level 4 (essential)
• Diploma in supply chain management/ transportation/ safety management or equivalent at NQF level 5 (essential)
• Code B Driver’s License (essential)
• At least 3 years working experience in an operations environment (essential). One year experience in supervisory capacity (desirable).

PERSONALITY AND ATTRIBUTES

Minimum:

• Planning and organizing
• Problem Solving
• Prioritization
• Analytical Ability – Identifying trends and reviewing related information to develop and evaluate options and implement solutions.
• Time management
• Project management
• Leadership
• Conflict resolution
• Excellent communication ability that can be applied to all levels and cross-culturally (written and verbal)
• Diversity management inclusion
• Report writing
• Strong professional communicator
• Resourceful
• Self-motivated
• Ability to foster and maintain relationships.
• Positive and service- oriented attitude
• Ability to thrive in a fast- paced and high-pressured environment.
• Ability to deliver on a task independently.
• Resilient
• Strong follow through
• Emotionally intelligent Team player - ready and willing to assist fellow team members where needed.

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