Operations and Client Service Manager

SUMMARY:
A Pretoria based property company has a vacancy for a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.

POSITION INFO:
ROLE OVERVIEW

• The Company is seeking a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.
• The ideal candidate will need to have a background in B2B environments, preferably within real estate, proptech, fintech, or similar sectors, and should be comfortable working with partners and support teams.
• Experience in customer onboarding, migrations, and building operational frameworks is essential.

• Develop and maintain standard operating procedures (SOPs), training materials, ticketing systems, contracts, and order forms.
• Ensure operational readiness and efficiency across all business functions.
• Manage a growing team (initially four direct reports) and oversee future expansion, including roles such as training specialists and technical support.
• Collaborate with internal teams to streamline processes and maintain compliance standards.

• Strong operational expertise with hands-on experience in process implementation and team building.
• Ability to work in a technical environment without requiring deep technical expertise.
• Demonstrated success in operational readiness and customer onboarding.