Ops Duty Manager

Recruiter:

Rad Resources

Job Ref:

PTA000503/MB

Date posted:

Wednesday, October 1, 2025

Location:

Cape Town, South Africa

Salary:

20000 Monthly

SUMMARY:
Our client in Goodwood is looking for the services of a Ops Duty Manager to join their team. You will need to have at least 5 years’ experience with 3 years management experience in the hospitality / retail industry. Duty manager experience will be an advantage. Send your CV now!

POSITION INFO:
Main Purpose of the Job:
The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education, experience and competencies required:

Matric
3-Year Hotel School Diploma or equivalent
Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry
Previous experience in duty management is an advantage

Technical competencies

Corporate & industry knowledge
Quality Assurance
Retail brands and offerings
F&B Product knowledge & standards
Labour & risk legislation
English written and verbal communication skills
Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
Business Acumen
Financial Acumen
Report writing
Contract management
Knowledge and application of legislation relating to Safety, Health and the environment

Similar jobs you might be interested in:

Head Chef
Location: Franschhoek
Salary: MR Monthly
Our Client is looking for a Head Chef to join their team
7 days ago

Ops Duty Manager
Location: Cape Town
Salary: 20000 Monthly
Our client in Goodwood is looking for the services of a Ops duty manager to join their team. You will need to have at least 5 years’ experience with 3 years management experience in the hospitality / retail industry. duty manager experience will be an advantage. Send your CV now!
19 days ago

Duty Manager / Host
Location: Franschhoek
Salary: Monthly
Luxury Wellness Retreat & hotel close to Franschhoek is looking for a duty manager / Host. The suitable candidate plays a central role in holding the rhythm and standard of the guest journey. This role calls for intuition, care and deep accountability. While operational excellence is essential, it is the candidate’s ability to read the energy of the day, tend to the needs of g...
21 days ago

Head Chef
Location: Cape Town
Salary:
65 days ago

Head Chef
Location: Cape Town
Salary:
75 days ago

Guest Assistant
Location: Franschhoek
Salary: Monthly
Luxury Wine Estate close to Franschhoek is looking for an experienced Guest Assistant. The successful candidate will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, court...
88 days ago

Receptionist
Location: Hout Bay
Salary:
A receptionist in a 5âstar hotel is more than just greeting guests. They are central to the guest experience. Key responsibilities typically include:dutyDescriptionGuest arrival & departureCheck guests in & out smoothly and efficiently; issue key cards; verify guest details; collect payment; ensure billing accuracy.Reservations & bookingsHandle reservations (phone, email, direct, onl...
3 days ago

Housekeeping Supervisor
Location: Franschhoek
Salary: MR Monthly
Our Client is looking for a Housekeeping Supervisor to join their team
27 days ago

Receptionist
Location: Stellenbosch
Salary: Monthly
Luxury hotel overlooking the lush vineyards and breathtaking Stellenbosch mountains is looking for an experienced Receptionist. The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experi...
45 days ago

Receptionist
Location: Gordon's Bay
Salary: Monthly
hotel in Gordon’s Bay is looking for an experienced Receptionist. The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experience, act as an ambassador for the Front Office and the ...
45 days ago