Optical Network Senior Engineer - 24 months contract

Purpose of the position:

The Senior Engineer is responsible for optical network products. Maintenance in the field of DWDM / MSTP product in South Africa. Support the customer in all technical aspects and improve the relationship to the customers.

NOTE:  Own transport and valid Driver’s License essential

Qualifications, experience and knowledge:             

The successful applicant must have the following qualification, experience and knowledge

• Bachelor degree or above. Specialization in Electronics Science, Telecommunications or Information Technology
• Must have working experience in engineering or technical support in telecommunication industry and optical network
• Related qualifications: HCIE, HCIP, HCIA, CCIE
• Good understanding of Telecommunication network architecture from terminal to internet
• Goo knowledge and troubleshooting experience of WDM, OTN and SDH technology
• Strong hands-on skills with extensive experience in the troubleshooting and solving optical network related issues
• Have Datacom basic knowledge, such as Ethernet and IP
• Good service spirit and strong communication ability
• Good team work and fluent English

Main Tasks and Responsibilities for this Position

The successful applicant will be responsible for,

Among others, the following functions:

• Level 1 / Level 2 technical support service to the customers independently or joint with remote technical support team
• Handle customer service request, get customer voice, track and close the requirement in time
• Precaution check, software / hardware rectification and software update / upgrade
• Perform troubleshooting and emergency recovery to support the operations and customer support teams

Working Hours:

• Office environment