Oracle ERP (EBS & HCM) Technical Administrator Support Specialist

Minimum Requirements

• At least eight (8) years’ experience as an Oracle E-Business technical resource in a project and/or support environment.
• Proven experience with:
  • Oracle EBS Open Interfaces
  • Application Programming Interfaces (APIs)
  • REST APIs
  • Data conversions and integrations
• Strong capability to design, architect, and develop technical solutions.
• Working knowledge of quality assurance, testing, and release management practices.
• A good understanding of the Systems Development Life Cycle (SDLC).
• Demonstrated client orientation, problem-solving ability, decision-making skills, time management, and teamwork.

Advantageous Technical Skills and Knowledge

Development and Programming

• Java Development
• Advanced PL/SQL development

Operating Systems and Middleware

• Unix, including AIX/Linux
• Shell scripting
• Tomcat
• WebLogic

Network and Security Concepts

• SSL offloading
• Reverse proxy
• Load balancing
• Wildcard certificates on Java applications
• F5 load balancing

Authentication Platforms

• Single Sign-On (SSO)
• Oracle Access Manager (OAM)
• LDAP

Oracle Technologies

• Installation and upgrades
• Multi-node configurations
• Oracle Access Manager integration

• Installation and upgrades
• Security configuration
• OAM integration
• LDAP configuration

• Integration platforms, including Oracle SOA and Oracle Integration Cloud

Duties and Responsibilities

• Oracle E-Business Suite (EBS), including:
  • Sysadmin
  • Workflow
  • Integrations
  • Technical Administration
• Oracle Fusion HCM Cloud
• Oracle BI Publisher
• Oracle OBIEE
• Oracle Cloud Infrastructure (OCI)
• Oracle Integration Cloud
• Fusion Data Intelligence / Fusion Data Analytics

Supported Modules

Oracle E-Business Suite Modules

• Payroll
• General Ledger
• Accounts Payable
• Accounts Receivable
• Fixed Assets / Asset Tracking
• Projects
• Inventory
• Purchasing
• iSupplier
• Contracts Management

Oracle Fusion HCM Modules

• Core HR
• Absence Management
• Recruitment
• Talent Management
• Learning
• Compensation
• Advanced Controls
• Fusion Data Analytics

Technical Scope of Services

• Providing technical administration, operational support, and maintenance services across all in-scope Oracle platforms.
• Managing system environments, including monitoring, performance optimisation, and environment stability.
• Executing and supporting system upgrades, patches, and release cycles for Oracle EBS and Oracle Fusion HCM.
• Supporting key business milestones and critical processing periods, including:
  • Oracle EBS application upgrades, system administration, and patch cycles
  • Quarterly Oracle Fusion HCM patch release cycles
  • Performance evaluation and performance contracting cycles
  • Payroll tax year-end processing
  • Financial year-end processing
  • Compensation cycles for annual increases and bonuses
• Resolving technical incidents and service requests in line with agreed operational timelines and service levels.
• Supporting and maintaining integrations, interfaces, workflows, and reporting components to ensure continuity of end-to-end business processes.
• Providing technical support during high-risk and time-critical processing periods to ensure system availability, integrity, and reliability.

Expected Deliverables

• Provision of technical administration and operational support services across Oracle E-Business Suite, Oracle Fusion HCM, and associated platforms.
• Management and monitoring of system environments, including performance optimisation and stability.
• Execution of system upgrades, patching, and quarterly release activities.
• Resolution of technical incidents and service requests, including root cause analysis.
• Support for integrations, interfaces, and middleware to ensure continuity of business processes.
• Provision of technical support during critical business processing periods.
• Administration of security, access controls, and authentication mechanisms.
• Development and maintenance of technical documentation, including runbooks and standard operating procedures.
• Knowledge sharing and skills transfer to internal teams to ensure capability building and continuity of support.
• Adherence to organisational governance, security, and change management processes.