Order Processing Manager - International

Recruiter:

Time Personnel

Job Ref:

CPT002013/Del

Date posted:

Tuesday, March 29, 2022

Location:

Paarden Eiland, South Africa

Salary:

30000

JOB SUMMARY:
Do you have experience with order processing dealing with countries in Africa and Internationally?
An understanding and ability to speak French will be beneficial.

Use your Foreign Trade Knowledge with your exceptional customer service skills to grow your career in this International organisation at their Cape Town office based in Paarden Eiland.

JOB DESCRIPTION:

REQUIREMENTS

Matric, relevant qualifications advantageous
English (written and spoken), French highly advantageous
SAP modules SD, CRM & Microsoft Office basic knowledge
Foreign trade knowledge
Systematic and independent way of working
Willingness to take responsibility
Intercultural understanding with excellent communication skills
Successful team player
Must be able to travel Internationally and have a valid passport

DUTIES

Manager the active sales of spare parts
Preparing and actively approaching the customer to achieve order intake (beyond following up on offers)
Dealing with enquiries, providing quotations, ensure shipping if taken care of and delivery is successful
Extensive Customer liaison and support
Support the Sales Manager and services
Input on operational issues during contract negotiations
Regular exchange on current topics and strategies for customer development.
Main local contact person for the customers
Taking care of all concerns raised by the customer in the spare parts area and steering them into the organisation if he/she cannot answer them himself/herself
Manage the quotation processing tracking
Prepare SAP quotation following the guide to Consular and Import Documentation requirements
Preparing proforma in cooperation with warehouse and shipping
Clarification of commercial framework conditions (terms of delivery and payment conditions)
Determination of SAP ID numbers using match codes
Submitting technical queries via ticket system to the technical clarification team and clarifying queries with the customer
Clarify the handling of dangerous goods in quotations in cooperation with shipping department.
Clarification of overdue receivables with the customer
Important to aim to have no overdue receivables in customer accounts

Salary: R30 – R35k including benefits dependent on experience

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