Outbound Customer Service Agent

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003585/JK

Date posted:

Thursday, April 9, 2026

Location:

Amanzimtoti, South Africa

Salary:

12 000 Monthly

SUMMARY:
Prospecton. A well-established company within the logistics industry is seeking a proactive and detail-oriented Outbound Customer Services Agent with proven experience in the shipping / logistics environment. This is an exciting opportunity for a dynamic individual who thrives in a fast-paced, high-pressure setting and demonstrates strong organisational and problem-solving skills.

POSITION INFO:

Key Responsibilities:

Maintain and update shipment schedules
Manage and monitor bookings with shipping lines
Process bookings and issue confirmations to customers
Follow up on quotations
Clear internal Sentry (latency) reports
Conduct strategic container planning
Handle hazardous cargo applications and documentation
Issue transport and packing instructions to warehouse and transporters
Send empty depot releases to shipping lines prior to container collection
Ensure receipt of all required shipping documentation (shipping instructions, bill of entry, commercial invoice, packing list, fumigation certificate)
Process shipping line instructions
Prepare trade documents
Invoice customers and process creditor invoices
Submit RCG to SARS
Print, stamp, and release bills for customer collection
Process cargo dues and acquittals with shipping lines
Cost, close, and post shipment files
Issue telex releases in line with SOP
Assist with training of staff members

Requirements:

Matric (Grade 12)
Relevant tertiary qualification (advantageous)
Computer literate (Microsoft Office)
Proven experience in shipping / logistics environment
Strong attention to detail and accuracy
Excellent time management and organisational skills
Ability to work under pressure in a fast-paced environment
Strong initiative and sense of urgency

Apply:

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