Outbound Sales : Quality Analyst

Recruiter:

iSON Xperiences

Job Ref:

BPO00699

Date posted:

Friday, September 29, 2023

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

SANLAM OUTBOUND SALES : QUALITY ANALYST

BASED IN RANDBURG

Main Purpose of Position:

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence ...

POSITION INFO:

SANLAM OUTBOUND SALES : QUALITY ANALYST

BASED IN RANDBURG

Main Purpose of Position:

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.

Responsibilities:

Validate information captured by the Agents are correct.
Validate sales are compliant.
Validate all required information were disclosed
Customer Focus;
Excellent analytical skills;
Good interpersonal skills;
Excellent listening skills;
Results driven with a focus on quality and customer service;
Applicants need to be fluent in the African languages

Matric
Minimum 1 year call centre industry experience
FAIS, Compliance or QA related experience
Excellent time management skills
Detail orientation
Deadline Drive
Excellent Analytical skills
Excellent Listening skillsÂ
Results driven with a focus on quality and customer service;
Applicants need to be fluent in the African languages

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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