SUMMARY:
The role focuses on providing assistance with relationship development and maintenance with private donors who share the NPO’s vision. Support to the Team of Fund Developers may be requested on occasion.
POSITION INFO:
DUTIES AND RESPONSIBILITIES:
âªMaintain a donor database and customer relationship management system
âªDraft, donor letters, and other correspondence
âªPlan detailed logistics for travels (using your Advanced Excel skills)
âªSupport donor visits to the head office and to NPO field programmes including planning, gathering quotes and hotel reservations
âªSupport in promotion of NPO’s Legacy Programme and administration of the programme.
âªAn ability to support the team of Account Managers, to ensure the grant lifecycle from inception to close out
âªUpdate NPO’s online customer relationship management system to record and process opportunities, agreements, reports, thank you letters, campaigns and extract reports
âªCompiling and supporting travel itineraries and quotations
âªSupport donor due diligence processes
âªDeveloping high quality presentations and other communications materials
REQUIREMENTS:
âªA degree equivalent qualification in communications, social sciences, natural sciences or similar advantageous
âªA minimum of three years of demonstratable experience, which includes:
âªDemonstrated administrative skills
âªDemonstrated ability in maintaining and organising databases
âªExperience in monitoring budgets
âªExceptional writing skills and communication (English) (ability to speak other languages will be advantageous)
âªSolid co-ordination and quality assurance skills
âªAbility to do desktop research on donors and potential donors
âªThe ability to collate information from disparate sources to provide timely and impactful donor reports
âªAbility to build relationships with staff in remote areas
âªAn ability to work under deadlines
âªWillingness to travel in Africa as required
ADVANTAGEOUS:
âªExperience and ability to manage donor events
âªAdvanced computer skills, including Advanced Excel and D365 / other CRM processes/software
âªAbility to create infographics/dashboards using tools such as Power BI
âªAbility to design high-quality presentations and other communications materials
