PAM 16717 - Client Services Representative – East Rand

Your duties will encompass:

• Act as the primary point of contact for assigned clients, fostering long-term trust and loyalty.
• Properly on boarding of new clients.
• Respond to inbound and outbound communications via phone, email, and digital platforms.
• Manage and update client accounts
• Troubleshoot and resolve non-complex technical issues and escalate complex matters to the appropriate technical teams.
• Coordinate with engineers, technicians, and operations staff to ensure timely and high-quality service delivery.
• Monitor client satisfaction metrics and initiate follow-ups to address concerns before they escalate.
• Provide clear and concise product training to new clients, including basic technical walkthroughs.
• Identify and act on opportunities for upselling or cross-selling based on client needs.
• Compile and present regular reports on client trends, service performance, and recurring technical issues.