PAM 18630 - IT Support Technician – Durbanville

Your duties will encompass:

• Provide 1st line IT support to users via phone, remote access, and on-site assistance.
• Install, configure, and maintain hardware, software, and user devices (desktops/laptops).
• Manage and support Office 365 environments, including OneDrive and SharePoint.
• Support and maintain network infrastructure (DNS/DHCP, cabling, fibre routers, and Wi-Fi access points).
• Perform hardware troubleshooting, upgrades, and software installations.
• Manage and monitor backups, IT security, and malware protection.
• Configure and support VOIP telephony systems and printing/scanning services.
• Maintain accurate updates in the IT Helpdesk system and resolve issues within SLA timelines.
• Assist with disaster recovery and business continuity processes.
• Support AMR systems, including meter setup, diagnostics, GSM modem configuration, and site support.
• Perform basic stock control, including receiving, dispatching, and tracking IT equipment.