PMO Support Analyst

Recruiter:

Network Recruitment International

Job Ref:

NCS000150/PhL

Date posted:

Tuesday, June 21, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
The PMO Support Analyst reporting to the PMO Specialist is responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The customer will typically be anybody that utilizes the system within the Client environment.

The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system within Clients environment. Standby duties are part of the work description, and it might be required from the incumbent to occasionally work extended hours.

JOB DESCRIPTION:

Software Support and Maintenance– through working knowledge in the application of:
Installation, configuration and upgrading of existing systems
Assisting and handling user calls
Setup and maintain documentation and standards
Ensure documents are reviewed as per schedule
Prepare systems and documents for auditing purposes
Action and rectify audit findings
Implement and maintain application security (users and roles, assign privileges)
Perform application tuning and performance monitoring
Plan, design and implement changes
Work as part of a team and provide 24x7 support when required
Perform general technical trouble shooting and give consultation to development teams
Interface with Vendors\Manufacturers for technical support.
Deliver within projects as per requirements, objectives and deadlines
Ability to troubleshoot and do fault finding
Deliver within projects as per requirements, objectives and deadlines
Development of Reports and Dashboards
Resolving incidents within SLA
Effective customer service and Stakeholder Engagement
Effective system maintenance
Advanced System / Application / Instrument installation and integration
Effective problem-solving methodologies
Effective Communication

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