PRE-SALES SUPPORT ENGINEER

SUMMARY:
Our client in PORT ELIZABETH is looking for a pre-sales support engineer

SUMMARY
The Pre-Sales Support Engineer’s role is to support the Hyfire wireless fire detection product range in South Africa, ensuring that the solutions offered to our client base meet the specified functional criteria and that the quotations submitted are accurate.

POSITION INFO:
DUTIES & RESPONSIBILITIES
Sales

• Assist with Hyfire designs and advise on solutions.
• Correspond regularly with existing and new consultants via email and telephonically.
• In conjunction with sales, maintain an accurate database of these consultants.
• Represent the company in local exhibitions/seminars.

• Provide first-level product support to clients.
• Attend site visits with clients to assist with site surveys and system design.
• Provide product demonstrations to clients on an ad-hoc basis.
• Assist with on-site commissioning of systems, should this be required.
• Create training schedules and organise venues for external training in consultation with the Hyfire Business Development Manager.

• Provide training on the Hyfire wireless product line.
• Update ERP with all technical assistance cases.

• The number and accuracy of BOQs and designs generated
• Consultant database activity
• ERP Case management
• RMA case management
• Number of external training sessions given

• At least three years of relevant pre-sales experience.
• A proven track record of doing system designs and generating accurate BOQs.
• Proven ability in providing technical demonstrations and presentations to customers.
• Excellent written and verbal communication skills.
• Well-versed in preparing professional proposal documentation.
• Fully computer literate.

• Industry-specific knowledge of fire detection.
• SAQCC registered at Fire Detection Designer or Commissioner level.
• Experience with graphics packages such as AutoCAD and Integrated BIM tools
• BTech Electronics or similar qualification.

• This position reports to the Hyfire Business Development Manager and to the Technical Manager on all technical support-related issues.

• This position is based in Port Elizabeth

NB! This job is now closed. You can apply for other jobs by uploading your CV.