SUMMARY:
PROJECT MANAGER (Print Production)
POSITION INFO:
A business operating within the large-format printing and custom manufacturing industry is seeking an experienced Project Manager to manage client projects from the initial quotation request through design, production, installation and final sign-off. The Project Manager will be the primary client contact throughout the project lifecycle and will coordinate information between clients, designers, production teams, installers and finance. This is not a sales role. The position requires strong project ownership, client communication and the ability to manage multiple custom projects simultaneously. KEY RESPONSIBILITIES Receive, clarify and manage client quotation requests Confirm project scope, dimensions, quantities, materials, location, timelines and budget Prepare or coordinate accurate quotations and proposals Follow up on outstanding quotations and manage the acceptance process Maintain accurate project, quotation and delivery information on CRM and ERP systems Brief internal and external designers on project requirements Coordinate artwork, proofs, revisions and client approvals Ensure written client sign-off is received before production begins Hand accepted projects over to production with complete documentation Monitor production progress and identify possible delays or quality concerns Confirm stock, materials and substrates are available or ordered Coordinate site readiness, access, installation dates and installer requirements Conduct or coordinate site visits for complex installations Obtain client sign-off after installation Manage snags, defects and rework requirements Keep clients informed of progress, changes and potential delays Complete project documentation and hand completed jobs over for invoicing MINIMUM REQUIREMENTS 3-6 years' experience in project management, account management or client services Experience in large-format printing, signage, wallcoverings, vinyl, interiors or a related custom-production environment is strongly preferred Proven ability to manage multiple active projects simultaneously Experience coordinating clients, designers, production teams and installers Strong client communication and relationship-management skills Experience preparing quotations, proposals and presentations Knowledge of artwork briefing, proofing and client approval processes Comfortable using ERP, CRM and job-management systems Fusion ERP experience would be advantageous Strong Microsoft Excel and PowerPoint skills Understanding of job costing, pricing or production scheduling would be advantageous
