PROPERTY CALL CENTER OPERATIONS MANAGER - (DURBANVILLE )

SUMMARY:
Call Center Operations Manager with property experience is required in Durbanville, Northern Suburbs, Cape Town for a leading property company

POSITION INFO:

Requirements:

• High school diploma or equivalent; Higher degree in a relevant discipline
• Certified Call Centre Manager (e.g. CCCM) advantageous but not required, or equivalent qualification is a plus
• 5+ years of managerial experience in Call Centre environment
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call centre equipment/software programs

Failure to meet with the above key requirements, will result in instant disqualification.

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