PROPERTY CALL CENTER OPERATIONS MANAGER - (DURBANVILLE )

Recruiter:

MPRTC

Job Ref:

CT003432/CC

Date posted:

Thursday, June 24, 2021

Location:

Capetown, South Africa

Salary:

Neg

SUMMARY:
Call Center Operations Manager with property experience is required in Durbanville, Northern Suburbs, Cape Town for a leading property company

POSITION INFO:

Requirements:

High school diploma or equivalent; Higher degree in a relevant discipline
Certified Call Centre Manager (e.g. CCCM) advantageous but not required, or equivalent qualification is a plus
5+ years of managerial experience in Call Centre environment
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call centre equipment/software programs

Failure to meet with the above key requirements, will result in instant disqualification.

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PROPERTY CALL CENTER OPERATIONS MANAGER - (DURBANVILLE )

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