PROPERTY CALL CENTER OPERATIONS MANAGER - (DURBANVILLE )

 

Recruiter:

MPRTC

Job Ref:

CT003432/CC

Date posted:

Thursday, June 24, 2021

Location:

Capetown, South Africa

Salary:

Neg


SUMMARY:
Call Center Operations Manager with property experience is required in Durbanville, Northern Suburbs, Cape Town for a leading property company

POSITION INFO:

Requirements:

  • High school diploma or equivalent; Higher degree in a relevant discipline
  • Certified Call Centre Manager (e.g. CCCM) advantageous but not required, or equivalent qualification is a plus
  • 5+ years of managerial experience in Call Centre environment
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call centre equipment/software programs

 

Failure to meet with the above key requirements, will result in instant disqualification.


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