Parts Counter Sales Executive

SUMMARY:
Our client, a reputable automotive dealership based in George, is seeking a motivated and customer-focused Parts Counter Sales Executive to join their Parts Department.
The successful candidate will be responsible for assisting customers and workshop staff with parts enquiries, identifying and supplying the correct automotive parts, and ensuring efficient stock management and sales processes. This role requires strong product knowledge, excellent customer service skills, and the ability to work in a fast-paced dealership environment.

POSITION INFO:
Description:

Parts Sales

• Assist customers and workshop technicians with parts enquiries
• Identify and supply the correct automotive parts using parts catalogues and systems
• Process counter sales and generate invoices
• Provide quotations for parts and accessories
• Promote and upsell parts and related products where appropriate

Customer Service

• Deliver professional and efficient service to retail and trade customers
• Maintain strong relationships with customers, mechanics, and workshop staff
• Handle customer queries and resolve parts-related issues

Stock Control

• Monitor parts availability and assist with stock ordering
• Receive, check, and bin incoming parts
• Maintain accurate stock levels and inventory records
• Assist with regular stock counts and inventory audits

Administration

• Capture sales transactions accurately on the dealership management system
• Maintain organised records of sales, orders, and returns
• Process returns, warranties, and credits where applicable

• Grade 12 (Matric) or equivalent
• Minimum 2–3 years' experience in automotive parts sales or a dealership parts department
• Experience working with automotive parts catalogues and systems
• Automotive parts identification and product knowledge
• Dealership management systems (DMS)
• Microsoft Office (Word, Excel, Outlook)
• Basic stock control and inventory management