Parts Sales Support

SUMMARY:
Step into a pivotal role supporting a national dealer network within a rapidly growing automotive brand. This position is ideal for a detail-driven, technically astute Parts Sales Support professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
 
About the Role
You will be responsible for providing seamless support to dealers across South Africa, ensuring efficient order processing, accurate technical interpretation, and high-level aftersales coordination. This role requires a strong blend of technical parts knowledge, customer service excellence, and the ability to maintain accuracy under pressure.

POSITION INFO:

Key Responsibilities

• Manage and support all dealer queries related to parts, pricing, orders, and invoicing.
• Navigate Electronic Parts Catalogue (EPC) systems with confidence and ensure precise part identification.
• Process dealer orders promptly while maintaining strict accuracy standards.
• Coordinate with internal departments to resolve stock or order discrepancies.
• Provide technical guidance on parts interpretation and product information.
• Assist in optimising parts processes and contributing to continuous improvement initiatives.

• Minimum 5 years’ experience in automotive parts sales or support within an OEM or franchised dealer environment.
• Strong competency in EPC systems and parts catalogue interpretation.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a solution-driven mindset.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to work independently and manage multiple priorities effectively.

• A professional, supportive environment within a growing automotive network.
• Competitive remuneration package.