Passenger Vehicle Service Advisor - Westrand, Gauteng

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
Our Client, a Dealership requires an experienced Service Advisor to join their Team.

POSITION INFO:
Duties:

• Following up with orders and parts requirements on all current and future jobs
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
• Follow-up after the service / repair to ensure the customer is satisfied with the work done
• Maintain positive relationships with customers to ensure repeat and referral business
• All general administrative duties for the workshop and/or service department

• Min 3-5 years’ relevant experience within the motor industry at dealership level, in the same or similar role as Service Advisor
• Team player, friendly and energetic
• Self-Motivated
• Target/Goal driven,
• Extremely good with client relationships (Excellent Customer Service)
• Strong Administration skills
• Must reside in the Westrand Area!
• Motor Industry experience ESSENTIAL!