Passenger Vehicle Service Advisor with Premium Brand experience - Cape Town

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000675/DP

Date posted:

Wednesday, October 8, 2025

Location:

Cape Town, South Africa

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience

Purpose Of The Job:

Our client is looking for a Qualified an experienced Service Advisor to join the team. The Service Advisor acts as the primary link between customers and the workshop, ensuring a seamless service experience that reflects the premium standards of the brand. The role demands strong communication, technical understanding, and organisational skills to manage bookings, relay accurate repair information, and maintain high customer satisfaction. By coordinating effectively between customers, technicians, and parts personnel, the Service Advisor ensures efficiency, transparency, and trust throughout the repair process.

POSITION INFO:
Responsibilities:
Customer Service & Communication

Greet customers warmly and professionally, ensuring a welcoming and premium experience
Record and verify customer concerns, accurately opening and maintaining job cards
Explain service, repair and preventative maintenance requirements clearly, providing transparent cost estimates and securing authorisation prior to work
Keep customers informed of vehicle progress, additional repair needs, quotations and estimated completion times
Proactively follow up with customers post-service to confirm satisfaction and encourage repeat business
Handle queries, complaints, or concerns with empathy and professionalism, escalating where necessary

Workshop & Workflow Coordination

Schedule services and repairs according to workshop capacity, urgency, and recommended service intervals
Communicate clearly with the workshop foreman and technicians regarding diagnostics, job priorities, and timeframes
Monitor job progress and proactively resolve bottlenecks to ensure timely delivery
Ensure accurate job card documentation, including detailed descriptions of work performed, parts used, and technician notes

Parts & Administration

Liaise with the parts department to ensure timely availability of genuine and Used (where applicable) parts
Verify VIN, mileage, and service history to align with manufacturer standards
Ensure all job cards are closed with correct labour operations timing, parts, and consumables captured prior to invoicing
Maintain accurate records in line with company policies, audit requirements, and company standards

Sales & Business Development

Promote value-added services such as headlight polishing, A/C re-gassing, replacement of hoses etc, to name a few
Identify opportunities for upselling preventive maintenance or recommended manufacturer services
Support workshop targets by contributing to customer retention and revenue growth

Requirements:

Minimum of 3-5 years’ related experience in a role as Service Advisor in a Premium Brand in the Motor Industry / Automotive Workshop
Strong technical knowledge of vehicle servicing, repair, and diagnostics
Excellent verbal and written communication skills with the ability to simplify technical terms
Strong administrative and computer literacy
Ability to work under pressure, multitask, and manage competing priorities
Professional, customer-focused presentation and demeanour

Performance Indicators:

Customer Satisfaction & Retention: Measured through feedback, repeat business, and Post Service surveys
Operational Accuracy: Timely and correct creation/closure of job cards, parts requisitions, and invoicing
Communication Effectiveness: Smooth information flow between customers, technicians, and parts
Compliance: Adherence to company policies, health and safety requirements, and brand standards
Workshop Efficiency: Contribution to minimised downtime and maximised throughput

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Friday 10 October 2025.

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