Patient Service Manager

SUMMARY:
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POSITION INFO:

About the role:

We are seeking a dedicated and compassionate Patient Service Manager to join our healthcare team. This pivotal role is responsible for overseeing patient service operations, ensuring exceptional care delivery, and enhancing the overall patient experience. The ideal candidate will bring strong leadership skills, a deep understanding of healthcare processes, and a passion for improving patient satisfaction. If you thrive in a fast-paced environment and are committed to excellence in healthcare service, we invite you to apply and make a meaningful impact on the lives of our patients.

• Critical Outputs:
  Ensure effective quality management and customer care by
  Monitoring and improving quality metrics
  Managing data integrity and compliance to Life working procedures
  Developing and maintaining relationships with stakeholders
  Ensure effective people management by
  Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to
  support diversity and transformation
  Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
  Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s
  transformation objectives
  Providing direction and inspiration to ensure staff are motivated and productive
  Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable
  talent development
  Managing the performance of staff through the performance improvement process
  Ensuring all transactional processing is complete in order to provide employee compensation and benefits
  Ensuring productive working relationships are supported with minimum IR issues
  Ensuring all exit interviews are conducted in order to ensure the retention of staff
  Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure
  employee wellness
  Ensure effective and accurate billing by
  Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
  Managing the bill auditing process in order to achieve accurate billing data
  Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient
  event
  Ensure effective interpretation & application of contracts and funder rules by
  Managing the admissions department to ensure that they comply with the funder rules
  Managing the collection of outstanding co-payments from patients
  Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient
  based data
  Facilitating effective cash flow management by
  Implementing processes from pre-admission to submission of an account in order to ensure DSO targets
  are achieved
  Implementing cash management processes to prevent losses
  Ensure effective operational capabilities by
  Managing and implementing PS business plans in order to ensure optimal functioning
  Governance and risk management
  Preparing and ensuring sound audit compliances to achieve optimum business ethics
  Participating and developing action plans within the risk management teams to appropriate the correct
  controls
  Support tip-off investigations

• Requirements:
  Relevant clinical qualification - Nursing qualification - preferably Registered nurse (Diploma or Degree) with
  proven Case Management and Coding Experience
  Minimum of five years relevant private healthcare industry and proven leadership, change and people
  management experience
  Current registration with the relevant professional / regulatory body
  Understanding of the private healthcare industry, its challenges and role players would be an advantage
  
  Understanding of basic financial principles (i.e. budgets, credit management, planning)
  Computer proficiency
  Driver’s license and ability to travel
• Competencies:
  Problem-solving, analysis and judgement
•  Resilience
  Engaging diversity
  Verbal & written communication and
  presentation
  Influencing
•  Drive & energy
  Excellence orientation
•  Building relationships
  Customer responsiveness
  Organisational awareness
  Leading my example (Key for Managers)
  Motivating and developing people(Key for
  Managers)
  Ethical behaviour
•