Patient Services Manager

SUMMARY:
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POSITION INFO:

Patient Services Manager
Location: South Africa
Type: Permanent | Healthcare Management

Lead patient services. Drive operational excellence.
This is a high-impact role for a clinical leader with strong operational acumen and a passion for healthcare service delivery. You’ll manage all aspects of patient services, from admissions and billing to compliance and stakeholder engagement — ensuring the highest standards of care and business performance.

About the Role

You’ll lead and coordinate patient services operations to support quality, compliance, people development, and financial performance. Your leadership will ensure that billing processes are accurate, staff are well-managed, and healthcare regulations are followed — all while driving continuous improvement and transformation.

What You’ll Do

• Lead patient admissions, billing, and case management teams

• Ensure compliance with funder rules, audit protocols, and clinical coding standards

• Champion customer care and improve service quality metrics

• Drive recruitment, performance management, and staff training

• Manage stakeholder relationships and internal communications

• Monitor cash flow, billing accuracy, and account submission

• Participate in governance, audit, and risk management initiatives

What You Bring

• Nursing qualification (Registered Nurse – Degree or Diploma)

• Minimum 5 years' experience in private healthcare, with leadership exposure

• Case management and coding experience required

• Knowledge of healthcare funders, policies, and patient services processes

• Strong understanding of financial principles and billing cycles

• Proficient in Microsoft Office; understanding of ICD/CPT coding an advantage

• Valid driver’s licence and willingness to travel

What Success Looks Like

• Streamlined patient services operations and accurate billing

• Strong audit outcomes and minimal compliance issues

• High staff engagement and development

• Improved patient experience and stakeholder satisfaction