Payroll Bureau Administrator

The purpose of this role is to provide PeopleWare (Payroll, T&A, ESS), processing for clients in order to maintain and improve customer satisfaction levels.

Required Minimum Education / Training

• Matric plus 2 years relevant experience
• Degree/Diploma or a relevant tertiary qualification in IT and / or Payroll Diploma will be an advantage.
• Certifications relating to payroll industry will be advantageous

Required Minimum Work Experience

• Relevant experience in Payroll Management and processing
• In-depth understanding of the customer services model and of the customers’ business environment;
• In-depth knowledge of PeopleWare and Payroll
• At least 2 years’ experience in Payroll and advance Excel
• Good understanding of the PeopleWare services in various industries and the Payroll Lifecycle.

Technical and Behavioural Competencies Required

Technical

Behavioural

• Good knowledge of PeopleWare systems and hardware supplied to customers
• In depth knowledge of the customer requirements.
• In depth understanding of the support process and delivering the service to clients
• Good understanding of basic financial and commercial factors.
• Proficiency in the Accsys Tools:
  • Service Desk Software (e.g. Simplicity)
  • Internal systems (e.g. Resonance & Wave)
  • Navision
• Microsoft – Excel, Word, Power Point
• PeopleWare
• Basic knowledge and understanding of:
  • Payroll principles and leave
  • Accounting principles
  • BCEA - Basic Conditions of Employment Act
  • Tax

• Good people skills
• Customer centric
• Good verbal, written communication, and presentation skills
• Good report writing skills
• Ability to analyse customer needs and devise solutions
• Good decision-making skills
• Good skills for problem negotiation
• An ability to handle pressure
• Strong problem-solving and conflict-handling skills
• Ability to identify improvement processes, tools, best practice, synergies and implement to improve customer services and/or efficiencies for the department.
• Highly Confidential
• Time management
• Attention to detail

Key Performance Areas

Support & Service to clients at a national level

1. Processing client payrolls timeously

2. Providing support to all clients

3. Dealing with client queries and escalating where necessary

4. Generate reports and send to clients as per their requirements

5. Create EFT / 3rd Party payments on-time, month end processing

6. Generating invoices

7. Backup and close periods

8. Performing admin tasks timeously

9. Assist with training interns and new employees where possible

Standard Processes & Tools

1. Reporting on issues that need further investigation

2. Update standards documents as needed (annually / new clients)

3. Effective escalation to other departments to solve problems or system issues

4. Ensure that the latest version of PeopleWare is installed where the processing is done

5. Participate in the testing of new releases prior to releasing to customers

6. Ensure that you are familiarised and up to date with the latest releases before it is released to customers

7. Escalate any test failures

Co-operation with other internal departments

1. Deliver services to customer following internal processes

2. Assists and supports the Service Delivery & Account Management function in addressing client issues.

3. Participate in meetings / discussions

4. Follow clearly defined process that is in place with the relevant departments with regards to software releases to customers, including testing

6. Assist co-workers readily

7. Escalate where appropriate

8. Regular contact with staff, colleagues and management

9. Provides input, assistance and guidance to other staff when required