Payroll Customer Support Consultant – Cape Town

Recruiter:

Career Circuit

Job Ref:

Payroll Customer Sup..

Date posted:

Monday, June 2, 2025

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
Payroll Customer Support Consultant – Cape Town

POSITION INFO:

We are looking for a young, dynamic, energetic Payroll Support Consultant with at least 2-3 years of payroll processing and support experience. The ideal candidate must have a matric / NQF level 4, a driver’s license, and experience in a client-facing or consultancy environment. Experience with Payspace or Deel Local Payroll System would be an advantage.

Required knowledge, skills and personal attributes:

Comprehensive understanding of payroll regulations.
Excellent attention to detail and strong numeracy skills.
Proficiency with payroll software.
Effective communication and time management skills.
Ability to maintain confidentiality.
Additional soft skills: critical thinking, problem-solving, adaptability, self-discipline and the ability to work under pressure.
Willingness to assist clients at inconvenient times.

Key responsibilities:

Client Support & Troubleshooting:
Provide guidance and support to clients on payroll software and system usage.
Resolve payroll-related issues, ensuring timely resolution.
Payroll Processing Assistance:
Assist clients in processing payroll accurately and on time.
Ensure payroll calculations comply with applicable laws, policies, and client-specific rules.
Assist in maintaining payroll systems and ensure all information is current and accurate.
Compliance & Regulatory Adherence:
Stay updated on changes in payroll-related regulations and laws and advise clients accordingly.
Monitor, audit, and review payroll records to ensure compliance with audit requirements.
Reporting & Documentation:
Prepare and generate payroll reports as required by clients.
Maintain accurate records of payroll transactions, adjustments, and employee benefits.
Assist in preparing end-of-year payroll reports, tax submissions, and other necessary documentation.
System Maintenance & Updates:
Assist in updating and configuring payroll systems to meet client needs or accommodate new regulatory requirements.
Identify areas for process improvements and recommend solutions to enhance payroll efficiency and accuracy.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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