People Services HR Administrator

SUMMARY:
This role is central to delivering high-quality HR services across the full employee lifecycle.

POSITION INFO:

People Services HR Administrator

Be part of shaping a best-in-class employee experience in a global people services hub.

Cape Town (CBD Gardens) | Office Based | R15000 -R18000 | UK Hours (Mon-Fri)

About Our Client

Our client is a world-leading research agency with a diverse global team spanning 14 countries across the UK, Europe, and APAC. They provide evidence, insights, and advisory services that support government departments, regulators, charities, and public sector bodies in shaping the next generation of policy and programmes.

The company values objectivity, innovation, and collaboration, and places its people at the heart of its mission. Joining this team means becoming part of a supportive, inclusive, and purpose-driven environment that prioritises growth, integrity, and impact.

The Role: People Services HR Administrator

This role is central to delivering high-quality HR services across the full employee lifecycle. You will provide comprehensive administrative support to ensure people processes run smoothly, records are accurately maintained, and employees receive timely support. You will be part of a small Cape Town team and collaborate closely with colleagues across the wider global People Team.

Key Responsibilities

• Act as the first point of contact for employee HR queries
• Maintain and update employee records in the HRIS and personnel files
• Coordinate end-to-end onboarding and offboarding processes
• Prepare employee lifecycle documentation (contracts, changes, leave schedules, etc.)
• Support group cyclical activities such as performance reviews, pay reviews, and employee surveys
• Provide accurate payroll input and deliver timely data
• Generate people metrics and reporting as required
• Monitor completion of mandatory training and compliance tasks
• Assist with audits and ensure compliance with policies and legislation

About You

• 2-4 years of HR administration or people services experience
• Solid track record (not a job hopper) with experience in research, evaluation, or communication environments is advantageous
• Strong organisational skills with high attention to detail and accuracy
• Experience with HRIS platforms (Success Factors preferred)
• Excellent written and verbal communication skills
• Ability to manage sensitive and confidential information with discretion
• Collaborative, positive, and adaptable with a people-first approach
• Language skills in Dutch, German, or French are highly desirable (other European languages are an advantage)
• Must be Cape Town-based and willing to work from the CBD office during UK hours