Personal Lines Underwriting and Claims Manager

SUMMARY:
Our client based in De Waterkant, Cape Town, is seeking a Personal Lines Underwriting and Claims Manager to join their team. The purpose of the role is to lead a dynamic team in effectively managing the underwriting processes, claims operations, and client relationships to ensure the efficient and compliant delivery of insurance services, fostering trust and satisfaction among stakeholders.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Insurance
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric or industry related qualifications
• RE5
• FAIS Compliant
• Minimum 5 years’ experience in short term insurance personal lines and claims
• Minimum 2 years’ experience in a similar role (Management/Team Leader)

• Take proactive measures to minimize policy cancellations.
• Meet retention targets by implementing effective underwriting and claims management strategies.
• Ensure efficient handling of claims to minimize expenses.
• Contribute to reducing general expenses within the department.

• Ensure all communications with stakeholders (insurers, account executives, clients) are accurate, timely, and professional.
• Cultivate and sustain mutually beneficial relationships with internal and external stakeholders.
• Achieve and maintain high levels of client satisfaction as per company standards.

• Lead and manage a team of underwriters and claims professionals, providing guidance, support, and mentorship.
• Manage the Personal Lines Underwriting process, ensuring adherence to company guidelines and regulatory requirements.
• Assess and evaluate risk factors for personal lines policies.
• Develop and implement underwriting strategies to optimize risk assessment and pricing.
• Collaborate with underwriting team to ensure consistency and accuracy in underwriting decisions.
• Provide guidance and support to underwriters on complex cases and risk assessment.
• Oversee the end-to-end claim process, ensuring efficiency, accuracy, and compliance with regulatory requirements.
• Process claims and recoveries within specified parameters.
• Resolve complaints promptly and within prescribed timelines.
• Meet service level agreements consistently.
• Address performance issues and implement corrective actions as needed
• Encourage a culture of continuous improvement and innovation within the team.
• Set clear objectives and performance expectations for team members, monitoring progress and providing feedback regularly.
• Foster a collaborative and inclusive team environment, promoting teamwork and knowledge sharing.
• Conduct regular team meetings to communicate goals, initiatives, and updates.
• Provide coaching and development opportunities to enhance team members' skills and competencies.
• Manage workload distribution and resource allocation within the team to ensure efficiency and productivity.

• Embody and promote the values of the company.
• Commit to continuous self-development.
• Share information and knowledge with the team.
• Provide ongoing training, coaching, and mentoring to direct reports.
• Conduct performance management assessments for direct reports.