Pipeline - Fraud Detection Analyst to work for a TOP bank on a 3-month contract

SUMMARY:
-

POSITION INFO:

One of the TOP banks in S.A. are seeking Fraud Detection Agents / Collections agents to work as Call centre Agents on a 3-month contract in Sandton.

Qualifications and experience:

• Must have fraud detection experience in banking sector of no less than 4 years' recent experience
• Matric
• Relevant qualification
• Clear criminal and credit record
• Excellent English communication
• Willing to work at the office Mondays to Fridays, alternate Saturdays and Public holidays
• Shift work 
• Own Reliable transport

Key skills:

• Analytical
• Attention to detail
• Customer orientated
• Investigation

Key performance areas:

• Attend to incoming calls
• Detect and report online / digital fraud / ATM fraud 
• Engage with customer regarding suspicious account fraud 
• Closing customer accounts
• Unblock customer accounts 

 

---