Planning Travel Consultant - Inbound

Recruiter:

Red Ember Recruitment

Job Ref:

ZR_2037_JOB

Date posted:

Thursday, June 5, 2025

Location:

CapeTown, South Africa

Salary:

Market related

SUMMARY:
Red Ember recruitment is looking for a Travel Cruise Consultant.

POSITION INFO:

The Cruise Division of our client handles bookings that originate from direct relationships with various cruise agents worldwide.
For the cruise business, the division manages the entire booking process from sending out proposals, to making the reservations, to looking after the clients when in country, to customer service after travel.

Duties:

Build close relationships with all Agents and the Cruise Sales Team.
Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging, and sales-oriented.
Ensuring high attention to detail is always maintained.
Strive towards successfully converting RFPs.
Prepare and design creative itineraries and proposals.
Prepare Excel costings.
Focus on delivery excellence in customer service to agents and guests (speed to replies/accuracy/creativity/file handling).
Striving towards exceeding and maximizing revenue.
Applying processes: rate negotiations, negotiating terms and conditions, booking accommodation and services as required.
Create and update tracking documents.
Ensuring proficiency in that all files are quoted and operated at an acceptable margin and profit level according to the company''s margin strategy.
Ensure VIP’s receive appropriate attention.
Assist with all other reasonable requests where required.
Ability to work unsupervised and under pressure.

Requirements:

Tourism Qualification
Tour consultant experience at a senior level in an inbound tour-operating environment for a minimum of 5 years.
Excel experience is an advantage
Creative itinerary design, quoting, and sales.
Excellent relationship-building skills.
Teamwork and be able to work autonomously when required.
Good product knowledge of Southern Africa.
Good office/administration skills
Understanding of on-the-ground operations and excellent quality control.
Good English communication, verbal and written.

Benefits:

Medical Aid
Group Life Cover
Prov fund
13th Cheque

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