Polokwane Service Admin Manager – Commercial Vehicles

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POSITION INFO:
Polokwane Service Admin Manager – Commercial Vehicles Position Type: Permanent Industry: Automotive \/ Motoring Location: Polokwane, Limpopo   About Our Client Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a \"can-do\" attitude, and a continuous commitment to the training and development of its workforce.   About the Role We are seeking a detail-driven, operationally experienced Service Administration Manager to head the service front-line and administrative operations at a commercial franchised truck dealership in Polokwane. This role ensures flawless service counter workflows, strict OEM warranty compliance, tight WIP control, and robust costing integrity.   What's on Offer? Basic Salary: Highly Negotiable (dependent on commercial truck dealership background). Medical Aid: 50% company contribution (capped at a maximum of R9,260.50). Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme. Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period). Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end). Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.   Working Hours & Environment Standard Hours: Commercial dealership retail and service trading hours (Monday to Friday, including operational schedules as required by commercial fleet client demands). Environment: Fast-paced, high-volume commercial workshop and service reception handling corporate fleet, transport, and logistics accounts. Compliance & Operations: Strict adherence to dealership standard working procedures, POPIA regulations, and manufacturer audit standards.   Key Responsibilities Service Counter Supervision: Manage and supervise the service advisor desk, ensuring professional reception, precise job card creation, and prompt client communication. Warranty & Costing Administration: Oversee end-to-end warranty claim submissions, query resolutions, credit note allocations, and job card costing in compliance with commercial OEM protocols. WIP & Debtors Control: Actively monitor and clear Work in Progress (WIP), resolve unbilled work, and partner with debtors to ensure swift customer sign-offs and invoice reconciliation. Commercial Fleet Account Coordination: Handle service authorizations, purchase order verifications, and operational reporting for major fleet accounts. DMS Maintenance: Ensure all administrative workflows and workshop bookings are maintained with high data precision on the DMS (Evolve or similar). Team Governance: Direct and mentor service advisors, booking clerks, and warranty administrators toward operational efficiency.   Requirements & Qualifications Education: Grade 12 \/ Matric certificate is strictly required. Mandatory Dealership Experience: Franchised truck\/commercial vehicle dealership experience is an absolute prerequisite. Service Track Record: Minimum 5+ years of hands-on experience covering Service Advising, Costing, and Warranty administration within a franchised commercial dealership. Leadership Experience: Minimum 3 years of supervisory experience managing a busy service counter\/frontline team. Systems Proficiency: Strong working proficiency in Dealer Management Systems such as Evolve (or comparable DMS). Core Competencies: Strong financial acumen, deep understanding of truck OEM warranty procedures, and corporate customer relation skills. References: Contactable references from previous franchised commercial dealership employers.   Strict Legal Requirements Citizenship: Must be a South African-born citizen with a valid South African ID. Driver's License: Must hold a valid South African Driver's License. Verifications: Clear background screening, criminal checks, and qualification verifications.   Required Documentation for Application Please ensure that you submit the following documentation with your application: Detailed CV: Emphasizing commercial truck service administration, costing, warranty, and team leadership experience. ID Copy: Copy of valid South African ID (proof of South African-born citizenship). Driver's License Copy: Valid copy required for employment records. 3 Months Recent Payslips: Your latest three consecutive months of salary advice. Supporting Documents (Optional): Copies of Matric certificate, tertiary qualifications, awards, and reference letters.   Apply Now Visit and click on Register CV .   Please Note: Only shortlisted candidates who meet all requirements, will be contacted. If you do not hear back within two weeks, please consider your application unsuccessful. Eastern Personnel is fully POPIA compliant, and all personal information will be processed securely and solely for recruitment purposes.