SUMMARY:
We are seeking a professional, reliable, and guest focused Porter Driver to join a luxury hospitality environment.
POSITION INFO:
Porter Driver - Constantia - R 10 405 a month CTC PORTER DRIVER Industry: Hospitality Department: Front Office \/ Guest Services Employment Type: Full Time About the Role We are seeking a professional, reliable, and guest focused Porter Driver to join a luxury hospitality environment. The Porter Driver is responsible for providing safe and efficient guest transportation, luggage assistance, general errands, and exceptional guest service. The successful candidate will be a welcoming and professional ambassador for the property, ensuring that every guest interaction reflects the highest standards of hospitality. This role requires someone who is proactive, personable, detail orientated, and comfortable working in a fast paced environment where guest needs and operational requirements can change throughout the day. Key Responsibilities Guest Transportation • Safely transport guests to and from the property, airport, and other approved destinations using hotel vehicles or golf carts where applicable. • Provide a warm, professional, and personalised transportation experience. • Ensure all vehicles and golf carts are clean, presentable, safe, and ready for use. • Monitor transportation schedules and coordinate with relevant departments to ensure timely service. Porterage and Guest Assistance • Welcome and assist guests with luggage upon arrival and departure. • Load, unload, store, and deliver luggage safely and efficiently. • Assist guests with check in and check out processes when required. • Provide information and assistance regarding hotel facilities, services, activities, and local attractions. • Anticipate guest needs and proactively offer assistance throughout their stay. Guest Experience • Deliver friendly, professional, and personalised service at all times. • Create positive and memorable guest experiences through genuine engagement and attention to detail. • Respond to guest requests promptly and professionally. • Provide appropriate recommendations regarding local attractions, activities, dining, and available experiences. • Handle guest information with discretion and maintain confidentiality at all times. Safety and Vehicle Maintenance • Comply with all applicable traffic laws, health and safety requirements, and company procedures. • Conduct routine vehicle and golf cart checks. • Report any maintenance, damage, or safety concerns promptly. • Maintain vehicles and equipment to a high standard of cleanliness and presentation. • Drive responsibly and prioritise the safety of guests, colleagues, and property. General Errands and Operational Support • Complete various errands as required, including collecting and delivering guest items, packages, supplies, and other materials. • Ensure errands are completed accurately and within required timeframes. • Follow established procedures when handling cash, guest items, deliveries, and documentation. • Provide support to the Front Office and other departments as required. • Maintain tidy, organised, and welcoming guest areas and operational spaces. • Assist with additional duties and responsibilities during busy periods or when operationally required. Professionalism and Teamwork • Maintain a professional appearance, attitude, and standard of conduct at all times. • Communicate effectively with guests, colleagues, management, suppliers, and other stakeholders. • Work collaboratively with all departments to ensure smooth daily operations. • Complete required documentation, handovers, and administrative tasks accurately. • Take ownership of assigned responsibilities and follow through on tasks. • Remain flexible and adaptable to changing operational and guest requirements. • Contribute positively to a culture of teamwork, accountability, respect, and continuous improvement. Minimum Requirements Education: Grade 12 or equivalent. Driver''s Licence: Valid driver''s licence with a clean driving record. Experience: Minimum of 2 years'' experience in a hospitality, hotel, guest services, driving, porterage, or similar customer facing environment is preferred. Skills and Competencies • Excellent customer service skills. • Professional and confident communication. • A warm, friendly, and approachable personality. • Strong attention to detail. • Good organisational and time management skills. • Ability to remain calm and professional under pressure. • Reliable, punctual, and accountable. • Ability to work independently and as part of a team. • Strong knowledge of road safety and responsible driving practices. • Ability to handle guest belongings with care and discretion. • Flexible approach to working hours and operational requirements. • A genuine passion for hospitality and creating exceptional guest experiences. Personal Attributes The ideal candidate will be: • Professional and well presented. • Guest focused and service orientated. • Proactive and solutions focused. • Trustworthy and dependable. • Adaptable and willing to assist wherever required. • Comfortable interacting with local and international guests. • Committed to maintaining high standards of service and professionalism. Working Environment This is a hands on guest facing role within a hospitality environment. The position may require working shifts, weekends, public holidays, and variable hours depending on operational requirements. The successful candidate will play an important role in creating a seamless and memorable experience for guests from arrival through to departure.
