Pre-sales Support Engineer

SUMMARY:
Our client is seeking a pre-sales support engineer for their team in PE/GQ.

POSITION INFO:
Our client is seeking a pre-sales support engineer for their team in PE/GQ.

Location: PE/GQ

Requirements:

1. National Diploma (N6) or Bachelor’s degree (Electronics or related field)
2. At least three years of relevant pre-sales experience.
3. A proven track record of doing system designs and generating accurate BOQs
4. Proven ability in providing technical demonstrations and presentations to customers
5. Advantageous - knowledge of fire detection and suppression
6. Advantageous - SAQCC registered at Fire Detection Designer or Commissioner
7. Excellent written and verbal communication skills
8. Well-versed in preparing professional proposal documentation.
9. Fully computer literate

• Assist the client base with fire detection/suppression designs and give advice on solutions.
• Assist the sales team with fire detection/suppression designs and give advice on solutions.
• Correspond regularly with existing and new international consultants via email and by phone.
• In conjunction with the sales team, maintain an accurate database of these consultants.
• Represent the company in local promotional activities.

• Provide first-level product support to Gqeberha clients
• Attend site visits with clients to assist with system design
• Provide product demonstrations to clients on an ad-hoc basis
• Assist with on-site commissioning/fault finding on systems if required
• Create training schedules and organise venues for external training in consultation with the Training Manager

• Assist the Technical Manager on request
• Assist the Training Manager on request
• Update ERP with all technical assistance cases
• Provide training to clients