SUMMARY:
-
POSITION INFO:
Simbithi Country Club is looking for a customer-focused and organized Pro Shop Assistant to support the daily operations of our Pro Shop. This role is ideal for someone who is proactive, service-driven, and able to maintain efficient stock control while delivering an exceptional member and guest experience. Key Responsibilities: • Ensure Hygiene and cleanliness of the store is maintained at all times. • Arrange and displays pro shop inventory. Packing and unpacking inventory. Ensuring the Pro Shop Floor and its fixtures are intact. Setting up displays and creating a visually attractive merchandising experience to guests. • Maintains an inventory list of stock and accounts for variances if any. • Ensure that the shop is opened and closed on time. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Demonstrate use or operation of merchandise. • Monitors member and guest experience and takes appropriate action to assure the best customer service. • Process member reservations for guests of the golf course. • Assisting members and guests of golf related enquiries. Aiding guests with tee time registration and managing the daily tee sheet. Assisting corporate\/tournament groups where required. • Maintenance of member billing and charges. Records on all sales transactions • Collects and records daily green fees and cart rentals. Issues receipts for green fees and cart rentals. • Reconcile of accounts receivable charges to daily register at the closing of a day • Accounts for shortages if any. • Willingness to get involved in other areas of the golf experience when required. Minimum Requirements: • Matric required • Experience on Club Master • 2 years’ experience in the industry
