Pro Shop Manager - Global Golf Retail

SUMMARY:
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POSITION INFO:

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen
• Management skills
• Leadership skills
• Self-Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment
• Budgeting:
  • Set monthly and weekly budgets for Golf Shop Team Members.
  • Manage sales staff daily against % of budget in the following areas:
    • Overall sales
    • Margins
    • Markdown sales
    • Used sales
    • Demo unit sales
    • number of customer engagements
  • Management of basket size through up-selling, on selling and other sales techniques.
  • Control discounts to maximize margin.
  • Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
  • To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
• Customer Service:
  • Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
  • Deliver superior customer service experience to all customers.
  • Maintains and enforces the company service non-negotiable.
  • Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
  • Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
  • All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi-tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure