Process Analyst

SUMMARY:
Our client in the telecommunications sector is looking for a Process Analyst on a contract duration for 6 months.

POSITION INFO:
This role determines and documents business requirements. Works with design & implementation staff to assist with the design and implementation of solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.

Key responsibilities will include amongst others:

• Create process documentation/workflows, Standard Operating Procedures (SOP).
• Gather and process data through interviewing of stakeholders and observations.
• Collect and document business requirements for process improvement and automation efforts.
• Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities.
• Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels.
• Conduct assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Communicate inconsistencies and areas for improvement to management.
• Participate in the problem resolution.
• Manage and deliver Continuous Improvement projects.
• Manage process change (Change Management).
• Monitor and measure process performance including adherence and efficiency.
• Operate in both a technical and commercial environment.

• Bachelor's Degree in Business, Economics, Accounting, or similar (preferred).
• 5+ Years' experience as a Business Process Analyst or in a similar role.
• Experience using established Continuous Improvement methodology (e.g., LEAN, Six Sigma) essential.
• Advanced understanding of business functions, workflows, and processes.

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