Process Analyst (12 Months Contract)

SUMMARY:
To examine and improve the company’s business processes by identifying inefficiencies, bottlenecks, and areas for optimization, then collaborating with stakeholders to design and implement new processes, procedures, and technologies to streamline operations and achieve greater efficiency and effectiveness for the company, working closely with key stakeholders to ensure business value to the company.

POSITION INFO:

JOB DESCRIPTION

• Be the central point of communication between the PEM (Payments Ecosystem Modernisation) programme teams and business process subject matter experts (SMEs).
• Advise on, and facilitate an understanding of, business process capability to create awareness around business process value and criteria for optimization and automation.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with the PEM goals.
• Work with business process SMEs to identify potential process re-engineering opportunities, for example the use of an application interface (API) versus a user screen.
• Manage the company’s (PEM) portfolio of business processes.
• Analysing the current business processes.
• Conduct process audits and performance assessments to ensure the processes are effective
• Re-engineering and modelling of business processes using company approved modelling tools.
• Lead the discovery, identification and recording of processes.
• Lead the assessment and profiling of business processes within the company for suitability of automation and business value.
• Manage the quality of the end-to-end delivery of automations, from process assessment to deployment.
• Assess, optimise and report on the business value of the process centre of excellence (CoE) automation portfolio.
• Provide requirements traceability for the validation and verification of automations.
• Work with the enterprise architecture, business analysts and development teams to ensure the alignment of technology road maps to the PEM programme in alignment with company’s information technology (IT) strategy.
• Plan and facilitate process workshops.
• Provide training to the business process SMEs and their teams on executing the new process.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.

• A bachelor’s degree (NQF 7) in Computer Science or Information Management.
• Relevant business process certification or equivalent.
• At least 5 to 8 years of experience in a process analysis / process engineering role.

• Lean Six Sigma certification.
• Relevant business analysis certificate.
• Project Management certificate.

• Business process modelling, AS-IS and TO-BE.
• Industry, business and organisational awareness, knowledge and skill.
• Continued learning and/or professional development knowledge and skill.
• Quality assurance knowledge and skill.