Processing Manager (Life Insurance Claims)

Recruiter:

Moving Heads Personnel CC

Job Ref:

Pro Man

Date posted:

Friday, January 22, 2021

Location:

Johannesburg, South Africa

Salary:

neg

SUMMARY:
Processing Manager (Life Insurance Claims)

POSITION INFO:

Processing Manager

Sandton

Reports to Head of Claims

Manage the Inidivual Life Claims business team and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.

Take responsibility to ensure that day to day tasks and outputs and ad hoc initiatives are actioned and SLA''s adhered to.

Ensure that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

.

Implementation of agreed initiatives to improve operational efficiency and customer experience

Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards

Monitor external perception rating and ensure that the scores are within the agreed targets

Identifying and reporting on service failures and errors

Ensure training and development of staff

Contribute to the various cross functional forums to help improve efficiences in other areas

Ensuring that all correspondence is professional and in line with standards and protocols of the organisation

Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions

Assist with the development of junior and middle management

Help formulate strategy of business area

Additional Skills:

Computer skills

Verbal & written communication skills

Presentation skills

Project Management

Research & Data Analytics Skills

Advanced Excel

Budget Management

Grade 12 or equivalent (Essential)

Relevant tertiary qualification in Business Management would be preferable

Claims management experience

Min 2-3 years management experience at team leader level and within long-term insurance industry

5 years’ or more proven work experience in running a successful Customer team that adds proven customer value and alignment to the company goals and strategic objectives (Essential)

Ability/experience to facilitate executive and senior level executive engagements (Essential)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Key Account Manager - Brining Applications Into The Poultry Processing Industry
Location: Johannesburg
Salary: Monthly
A well-known and established food manufacturing company requires the above to promote brining applications to the poultry processing industry being responsible for managing and expanding relationships with major key accounts.
1 day ago

DEPUTY FACTORY MANAGER
Location: Gauteng
Salary: Salary and excellent benefits
Main responsibility of the Deputy Factory manager is to deliver products of max quality in cost-effective, safe, reliable manner, cost-effectively maintaining the factory assets and reliable production. Maintenance and mechanical experience are crucial
53 days ago

Mine Technical Manager ( Spare Part/Sales (Vibrating),
Location: Krugersdorp
Salary:
86 days ago

DEPUTY FACTORY MANAGER
Location: Gauteng
Salary: Salary and excellent benefits
Main responsibility of the Deputy Factory manager is to deliver products of max quality in cost-effective, safe, reliable manner, cost-effectively maintaining the factory assets and reliable production. Maintenance and mechanical experience are crucial
53 days ago

Senior Software Developer
Location: Johannesburg
Salary: 60000 Monthly
Looking for a Senior Software Developer position where you can fully utilize your skills?
4 days ago

External Sales Representative
Location: Pretoria
Salary: 30000
Today

Head of Shared Services
Location: Isandovale
Salary: Market related
Management of the Company`s shared services function
Today

Assistant Financial Manager
Location: Johannesburg
Salary: 500 000 Annually
Our client, a well-established company within the manufacturing / retail sector, based in Johannesburg East, is seeking a driven and detail-oriented Assistant Financial manager to support and strengthen the function of finance. This role is ideal for a professionally trained accountant who has completed articles and is ready to grow into a senior financial leadership position.
Today

Debtors Clerk
Location: Johannesburg
Salary: 320 000 Annually
A leading industrial and mining company is looking for a Debtors Clerk to join their amazing team. The ideal candidate should demonstrate great communication skills, be able to work under pressure, assist sales department, laisse with; external customers, and site managers as well as prepare EFT receipts. Let’s chat and let us see how we can navigate your career journey.
Today

Jewellery Operations Manager
Location: Johannesburg
Salary:
Today

Processing Manager (Life Insurance Claims)

Similar jobs you might be interested in:

Create a free job alert for Processing Manager (Life Insurance Claims) in Johannesburg