Processing Manager (Life Insurance Claims)

Recruiter:

Moving Heads Personnel CC

Job Ref:

Pro Man

Date posted:

Friday, January 22, 2021

Location:

Johannesburg, South Africa

Salary:

neg

SUMMARY:
Processing Manager (Life Insurance Claims)

POSITION INFO:

Processing Manager

Sandton

Reports to Head of Claims

Manage the Inidivual Life Claims business team and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.

Take responsibility to ensure that day to day tasks and outputs and ad hoc initiatives are actioned and SLA''s adhered to.

Ensure that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

.

Implementation of agreed initiatives to improve operational efficiency and customer experience

Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards

Monitor external perception rating and ensure that the scores are within the agreed targets

Identifying and reporting on service failures and errors

Ensure training and development of staff

Contribute to the various cross functional forums to help improve efficiences in other areas

Ensuring that all correspondence is professional and in line with standards and protocols of the organisation

Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions

Assist with the development of junior and middle management

Help formulate strategy of business area

Additional Skills:

Computer skills

Verbal & written communication skills

Presentation skills

Project Management

Research & Data Analytics Skills

Advanced Excel

Budget Management

Grade 12 or equivalent (Essential)

Relevant tertiary qualification in Business Management would be preferable

Claims management experience

Min 2-3 years management experience at team leader level and within long-term insurance industry

5 years’ or more proven work experience in running a successful Customer team that adds proven customer value and alignment to the company goals and strategic objectives (Essential)

Ability/experience to facilitate executive and senior level executive engagements (Essential)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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