Product Analyst

SUMMARY:
Role Summary:

• The company is looking for a Product Analyst with 2-3 years of experience to support the performance, optimisation, and growth of our digital skills programmes
• This role is ideal for a product professional who has moved beyond entry-level reporting and is ready to take ownership of product performance insights, customer (learner) analytics, and continuous improvement initiatives

• Product performance analytics
• Customer (learner) insights
• Digital product optimisation
• Market and competitive research
• Go-to-market support
• Commercial and client insight reporting
• Product pricing
• This role is well-suited to candidates from product, SaaS, digital platforms, online education, or other data-driven environments

POSITION INFO:
Key Responsibilities:
Product and Customer Performance Analytics:

• Analyse product performance metrics including:
• Engagement rates
• Completion rates
• Customer satisfaction
• Retention indicators
• Identify trends, risks, and improvement opportunities
• Build and maintain structured performance reports and dashboards
• Translate data into actionable product recommendations
• Support regular product reviews and roadmap discussions

• Track and analyse engagement across self-paced and blended learning products
• Evaluate user journeys and identify friction points
• Define key performance indicators (KPIs) for new and existing product features
• Conduct structured QA reviews of product content and digital experience (from a user and performance perspective)
• Support experimentation and improvement initiatives

• Develop structured client insight reports analysing learner performance, satisfaction, and employment outcomes
• Produce market insight reports highlighting industry trends, demand signals, competitor positioning, and emerging skills
• Translate quantitative and qualitative data into executive-ready insight documents
• Support business development and leadership teams with data-backed reports for client engagements and strategic discussions
• Identify patterns in client feedback and translate them into product improvement opportunities
• Contribute to thought leadership content using research and analytics findings

• Industry trends (AI, automation, digital transformation, emerging tech skills)
• Competitor offerings and positioning
• Pricing and packaging models
• Translate insights into product positioning and differentiation recommendations
• Contribute data and insight to thought leadership content
• Support product messaging with data-backed insights

• Support the Product Manager in evaluating product viability and performance
• Assist in defining product enhancements and new feature opportunities
• Provide data-backed input into roadmap prioritisation
• Support measurement frameworks that align product delivery to business outcomes

• Provide insights to marketing and sales teams on:
• Target segments
• Value propositions
• Performance trends
• Support launch readiness tracking for new or updated programmes
• Help define success metrics for new initiatives

• 2-3 years experience in:
• Product Analyst, Business Analyst, Product Operations, or Data/Insights role
• Experience working with product performance metrics and customer data
• Strong Excel/Google Sheets proficiency
• Experience creating dashboards and structured reports
• Ability to translate data into insights and recommendations
• Strong analytical thinking and commercial awareness

• Experience in edtech, education, digital learning, SaaS, or technology-driven environments
• Exposure to LMS platforms or digital product ecosystems
• Experience with BI tools (e.g., Power BI, Tableau, Looker Studio, etc.)
• Basic SQL knowledge
• Experience supporting product launches