Product Associate (Business Analyst) (CH1210)

SUMMARY:
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POSITION INFO:

Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is on a mission to provide financial dignity and inclusion to employees across the globe. Our product portfolio is expanding rapidly — new product lines, new markets, and a growing partner ecosystem allow us to remain agile and evolve our offerings with a rapidly shifting global market.

They are looking for a Product Associate (Business Analyst) who is part analyst, part builder, with a sharp eye for detail and a genuine passion for fintech. This is laying the foundation of the product engine — the research, the requirements, the testing, and the processes that turn ideas into products that change lives.

As the Product Associate (Business Analyst), you will work alongside the Product Manager to support the full product development lifecycle. You will be responsible for the research, documentation, testing, and internal enablement that allows our client to ship high-quality financial wellness products across multiple territories and platforms.

Key Responsibilities:

• Research & Discovery: Conduct market research, competitor analysis, and partner evaluations. Gather user feedback from internal teams and data sources to identify patterns and opportunities.
• Documentation & Requirements: Draft and maintain Business Requirements and process documentation using standardised templates. Build and own the product knowledge base — specs, decision logs, FAQs, and meeting minutes.
• Development Support: Track progress in Jira, and flag blockers. Write test cases and execute alpha and beta testing, logging bugs and coordinating fixes with QA.
• Internal Rollout & Enablement: Collaborate with marketing and UI teams to create training materials, user guides, and FAQ documents for internal teams ahead of product launches. Support the Product Manager in presenting new features and enhancements across teams.
• Process & Operations: Build standardised product templates (BRDs, launch checklists, scorecards).

Requirements:

• A degree in Industrial Engineering, BCom (Informatics, Information Systems, Finance, or similar), or a related field.
• 1–2 years of professional work experience in business analysis, consulting, project coordination, operations, or a similar structured role. This is not a graduate programme.
• Exceptionally detail-oriented — you catch what others miss and your documentation is thorough enough for anyone to pick up and run with.
• Strong business acumen — you understand how a B2B2C model works and can extract what matters from a set of meeting notes.
• Passionate about fintech and financial inclusion — you follow the space because you care, not because it's trendy.
• A self-starter who thrives in ambiguity — you don't wait to be told what to do; you see what needs doing and get on with it.
• Clear, concise communicator — comfortable writing a BRD, briefing a sales team, or sitting in a room with engineers.
• Collaborative — some days are exciting research, other days are bug logs and formatting. You see all of it as valuable.
• Analytical and data-curious — comfortable in spreadsheets, able to pull basic reports, and instinctively asks "what does the data say?"
• Proficiency in documentation and project tools (Notion, Confluence, Jira, or similar). Intermediate-to-advanced Excel/Google Sheets. Exposure to SQL or analytics platforms is a bonus.

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.