Product Manager: SME

SUMMARY:
O365 Implementation and support team will guide a team that is charged with the development, configuration, implementation and maintenance of Office 365 deployments.

POSITION INFO:

Job Objectives 

• Responsible for design and delivery of overall collaboration solution strategy.
• Oversee technical staff to ensure healthy management of Office 365 services including deployment, migration, management, support and ongoing release cadences.
• Responsible for design and delivery of overall collaboration solution strategy
• Oversee technical staff to ensure healthy management of Office 365 services including deployment, migration, management, support and ongoing release cadences
• Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Office 365 services
• Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management
• Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities
• Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables and build consensus across organizational boundaries

Minimum Requirements 

• Grade 12
• 5+ years of experience in developing requirements and performing system analysis
• 1+ years of experience managing a cross-functional team in a highly complex
• Ability to develop strategies, campaigns and success measures for delivering organizational change

Job Skills

• product portfolio or IT program management experience with a proven track record of on time/on budget delivery including definition of success & delivery measures
• Office 365 management experience including some combination of service management of SharePoint, Exchange, Skype for Business/Microsoft Teams and/or other collaboration solution delivery management including workflow tools such as Microsoft Power Automate & Power Platform tools and their predecessors.
• Excellent written and verbal communication skills including executive presentations
• Technical proficiency in service solution design including custom solutions in Office 365 utilizing Azure services as needed.

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