Product Owner - CRM

SUMMARY:
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POSITION INFO:

We are looking for an experienced Product Owner for our CRM toolset: to lead the strategy,
execution and continuous evolution of our CRM ecosystem. You would work at the
intersection of business needs, customer experience and technical innovation, driving the
evolution of tools that empower our teams to meet the unique needs of our customers and
enhance customer engagement. Passion for technology and its potential to transform financial services in Africa. Strategic mindset: ability to align CRM capabilities with broader business objectives and customers experience goals.

Experience:

• 5+ years as a Business Analyst/Product Owner/Product Manager or similar role with
  hands-on experience in CRM technologies
• Experience in the fintech industry
• Experience working with Agile development methodologies and tools (preferably Scrum)

Knowledge:

• Industry knowledge: strong understanding of the fintech industry and the unique
  challenges and opportunities in the African market
• Technical knowledge: solid understanding of CRM architecture, integrations, automation,
  and data management.
• Data driven: Knowledge of data analytics and CRM reporting. Comfortable working with
  customer data, segmentation and reporting tools.

Skills:

• Analytical and problem-solving skills, with a data-driven approach to decision-making.
• Communication & leadership: ability to engage and influence senior stakeholders and
  cross- functional teams, ensuring adoption and alignment.
• Project delivery skills: proven ability to define and execute product strategies that drive
  business results.

Qualifications:

• Grade 12 or equivalent (essential)
• Related tertiary qualification (essential)
• Recognised product owner/business analysis/information systems qualification
  (desirable)

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.