Product Service Catalogue Manager

Recruiter:

Rosstone Consulting

Job Ref:

ROS00507

Date posted:

Wednesday, July 28, 2021

Location:

, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

We are looking for a Product Service Catalogue Manager:-

Min 8 years IT working experience, ITIL Process knowledge experience.
Min 5 years experience in an Operations Environment.
Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owne...

POSITION INFO:
The Role:
We are looking for a Product Service Catalogue Manager:-
- Min 8 years IT working experience, ITIL Process knowledge experience.
- Min 5 years experience in an Operations Environment.
- Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owners and ensuring correct documentation of the services with focus on customer satisfaction.
- Maintain the product service catalogue descriptions within the given ITSM tool.
- Maintain base data in the respective IT-Tools
- Support of other IT Processes and Interfaces affected within the Group IT e.g. Manage Capacity Process
- Ensure transparency of all installed infrastructure and its allocation to the consumer
- Functional definition and maintenance of capacity transparency reports.
- Report capacity development / increases and analyze deviations
- Creating and refinement of user stories
- Steering of User Story Implementations with external Providers
- Onboarding, Transition and Overall Steering of external Providers
Skills and Experience:
- IT Service Management (ITSM)
- Ability to conceptualise complex information, but also delve into the details when required
- Experience with ITIL
- Experience with the Agile Methodology
- Experience with the management of IT service catalogues
- Experience with Catalogue Management Systems (e.g. ServiceNow or BMC Helix)
- Experience with capacity management
- Experience with excel and pivot functionality.
- Experience in provider steering.
Personality and Attributes:

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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