Product Service Catalogue Manager

SUMMARY:
The Role:

We are looking for a Product Service Catalogue Manager:-

• Min 8 years IT working experience, ITIL Process knowledge experience.
• Min 5 years experience in an Operations Environment.
• Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owne...
  
  

  POSITION INFO:
  The Role:

  We are looking for a Product Service Catalogue Manager:-

  • Min 8 years IT working experience, ITIL Process knowledge experience.
  • Min 5 years experience in an Operations Environment.
  • Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owners and ensuring correct documentation of the services with focus on customer satisfaction.
  • Maintain the product service catalogue descriptions within the given ITSM tool.
  • Maintain base data in the respective IT-Tools
  • Support of other IT Processes and Interfaces affected within the Group IT e.g. Manage Capacity Process
  • Ensure transparency of all installed infrastructure and its allocation to the consumer
  • Functional definition and maintenance of capacity transparency reports.
  • Report capacity development / increases and analyze deviations
  • Creating and refinement of user stories
  • Steering of User Story Implementations with external Providers
  • Onboarding, Transition and Overall Steering of external Providers
  Skills and Experience:
  • IT Service Management (ITSM)
  • Ability to conceptualise complex information, but also delve into the details when required
  • Experience with ITIL
  • Experience with the Agile Methodology
  • Experience with the management of IT service catalogues
  • Experience with Catalogue Management Systems (e.g. ServiceNow or BMC Helix)
  • Experience with capacity management
  • Experience with excel and pivot functionality.
  • Experience in provider steering.
  Personality and Attributes:

  
  
  

  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

  ---

   

  New users - Upload your CV

  Existing users - Login here