Product Service Catalogue Manager

 

Recruiter:

Rosstone Consulting

Job Ref:

ROS00507

Date posted:

Wednesday, July 28, 2021

Location:

, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

We are looking for a Product Service Catalogue Manager:-

  • Min 8 years IT working experience, ITIL Process knowledge experience.
  • Min 5 years experience in an Operations Environment.
  • Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owne...

    POSITION INFO:
    The Role:

    We are looking for a Product Service Catalogue Manager:-

    • Min 8 years IT working experience, ITIL Process knowledge experience.
    • Min 5 years experience in an Operations Environment.
    • Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owners and ensuring correct documentation of the services with focus on customer satisfaction.
    • Maintain the product service catalogue descriptions within the given ITSM tool.
    • Maintain base data in the respective IT-Tools
    • Support of other IT Processes and Interfaces affected within the Group IT e.g. Manage Capacity Process
    • Ensure transparency of all installed infrastructure and its allocation to the consumer
    • Functional definition and maintenance of capacity transparency reports.
    • Report capacity development / increases and analyze deviations
    • Creating and refinement of user stories
    • Steering of User Story Implementations with external Providers
    • Onboarding, Transition and Overall Steering of external Providers
    Skills and Experience:
    • IT Service Management (ITSM)
    • Ability to conceptualise complex information, but also delve into the details when required
    • Experience with ITIL
    • Experience with the Agile Methodology
    • Experience with the management of IT service catalogues
    • Experience with Catalogue Management Systems (e.g. ServiceNow or BMC Helix)
    • Experience with capacity management
    • Experience with excel and pivot functionality.
    • Experience in provider steering.
    Personality and Attributes:





     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

Similar jobs you might be interested in:

Parts Sales Support
Location: Pretoria
Salary: R20 000.00
Step into a pivotal role supporting a national dealer network within a rapidly growing automotive brand. This position is ideal for a detail-driven, technically astute Parts Sales Support professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. About the RoleYou will be responsible for providing seamless support to dealers across South Afric...
56 days ago


Gaming Marketing Specialist
Location: Johannesburg
Salary:
83 days ago


Backend Software Engineer
Location: Midrand
Salary:
85 days ago


Sales Representative | Luxury Furnishings & Interior Fabrics – Durban
Location: Durban
Salary:
Today


Sales Assistant
Location: Cala
Salary:
Today


Webshop Administrator
Location: Johannesburg
Salary:
Today


Dispatch Supervisor
Location: Midrand
Salary:
Today


Retail Operations Manager
Location: Johannesburg
Salary:
Today


Pro Shop Manager - Global Golf Retail
Location: Orkney
Salary:
Today


Senior UI/UX Designer
Location: Johannesburg
Salary:
Today


Create a free job alert for Product Service Catalogue Manager in

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions