Product Service Catalogue Manager

 

Recruiter:

Rosstone Consulting

Job Ref:

ROS00507

Date posted:

Wednesday, July 28, 2021

Location:

, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

We are looking for a Product Service Catalogue Manager:-

  • Min 8 years IT working experience, ITIL Process knowledge experience.
  • Min 5 years experience in an Operations Environment.
  • Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owne...

    POSITION INFO:
    The Role:

    We are looking for a Product Service Catalogue Manager:-

    • Min 8 years IT working experience, ITIL Process knowledge experience.
    • Min 5 years experience in an Operations Environment.
    • Development / Defining the IT infrastructure product service catalogue together with all involved infrastructure product owners and ensuring correct documentation of the services with focus on customer satisfaction.
    • Maintain the product service catalogue descriptions within the given ITSM tool.
    • Maintain base data in the respective IT-Tools
    • Support of other IT Processes and Interfaces affected within the Group IT e.g. Manage Capacity Process
    • Ensure transparency of all installed infrastructure and its allocation to the consumer
    • Functional definition and maintenance of capacity transparency reports.
    • Report capacity development / increases and analyze deviations
    • Creating and refinement of user stories
    • Steering of User Story Implementations with external Providers
    • Onboarding, Transition and Overall Steering of external Providers
    Skills and Experience:
    • IT Service Management (ITSM)
    • Ability to conceptualise complex information, but also delve into the details when required
    • Experience with ITIL
    • Experience with the Agile Methodology
    • Experience with the management of IT service catalogues
    • Experience with Catalogue Management Systems (e.g. ServiceNow or BMC Helix)
    • Experience with capacity management
    • Experience with excel and pivot functionality.
    • Experience in provider steering.
    Personality and Attributes:





     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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