SUMMARY:
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POSITION INFO:
Department: People & Culture – Learning & Performance
Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with occasional travel to stores nationwide)
Employment type: Full-time, permanent
Role Purpose
To be Cash Crusaders’ in-house technical authority and lead content creator for every product category we buy, sell and loan against (electronics, mobile devices, audio/visual, gaming, musical instruments, tools, sporting goods, jewellery and luxury items).
This role owns the full lifecycle of product-knowledge and technical-training content delivered via the LMS, certification programmes, quick-reference guides, video demos and on-the-floor coaching tools – ensuring every buyer, seller and cashier across corporate and franchised stores has accurate, up-to-date and practical knowledge that drives margin, authenticity confidence and sales conversion.
Key Responsibilities
- Product-Knowledge Content Ownership
- Research, write, film, edit and publish accurate, engaging and bite-sized training modules for the LMS on all major and emerging product categories.
- Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides and authenticity checklists used daily by store teams.
- Develop and manage certification and re-certification assessments (including practical photo/video submissions).
- Technical & Category Expertise
- Continuously deepen expertise on specifications, common faults, fakes, grading criteria and valuation indicators across all traded categories.
- Stay ahead of new releases, technology trends and counterfeit techniques through self-directed research and market observation.
- Serve as the national technical escalation point for complex authenticity, grading or valuation queries from stores.
- Collaboration & Deployment
- Partner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns.
- Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes.
- Analytics & Impact Measurement
- Monitor and report certification rates, average scores per category and correlation with mystery-shopper product-knowledge results and store gross profit.
- Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately.
Qualifications & Experience
- Degree or diploma in electronics, audio engineering, music technology, multimedia, education or related field (advantageous).
- 3–7 years’ hands-on experience with consumer electronics, mobile devices, hi-fi, gaming, musical instruments or similar retail/technical environment.
- Proven track record creating training content (LMS modules, video tutorials, guides) – portfolio required at interview.
- Competent video filming and editing skills (high-quality phone-based editing acceptable).
- Experience with any LMS platform advantageous.
- Basic graphic design ability (Canva, Photoshop or equivalent).
Key Competencies & Personal Attributes
- Deep personal passion for gadgets, music equipment, gaming and technology – the person friends turn to for buying advice.
- Exceptional research skills and obsessive attention to technical detail.
- Gift for translating complex specifications into simple, store-floor language.
- Creative, energetic and deadline-driven.
- Comfortable on camera and confident presenting online or in person.
- Team player who gets energy from seeing store teams succeed because of the content you created.
