Product and Service Manager - Heavy Commercial Vehicles

SUMMARY:
Product and Service Manager Heavy Commercial Vehicles required for global OEM based in Johannesburg to manage the solution /product and service portfolio of the business unit. This is achieved by overseeing and maintaining the marketed range of products and services with the designated team and in close cooperation with dealers, the sales team, colleagues from corporate units and other key stakeholders.

POSITION INFO:
Professional Competencies (Duties and Tasks)
Portfolio value proposition and planning

• Responsible for Solutions Portfolio (products and services) strategy and introductions
• Make sure Solution (products and services) Portfolio strategy and specification of the market program is clear and known
• Safeguard that market program is maintained in applicable system
• Ensure the sales team has necessary information and support for usage through sales tools, product training, argumentation etc.
• Provide the Marketing Communication organisation with relevant information and support
• Ensure proper products and service introductions through
  • Aligning the team and resources
  • Product range and service portfolio
  • Training
  • Argumentation
  • News

• Define the portfolio marketed range by conducting and managing
  • Solution (product and service) segmentation
  • Building A-order range (standard models, options, services, pricing, value propositions)
  • Building local portfolio: local adaptations (FFUs), cpl vehicles, bodywork, services, bundling
  • Defining workshops offers
• Update the portfolio marketed range by
  • Receive change needs and requests
  • Decide on changes
  • Adjust and set pricing
  • Inform and train the salesforce based on changes

• Decide price strategy and position including profit requirements and product and services subsidising
• Set pricing structure logic

• Investigate, analyse and carry out bundling of product and services range
• Analyse and deciding what to combine and why
• Investigate customer demands
• Investigate values to be found
• Define possible combinations
• Create offer, argumentation, value creation
• Set cross-functional agreements and coordination
• Services correlation
• TCO/TOE impact

• Ensure there is a defined product and services requests process that is up to date
• Continually collaborate with the sales team to better and more quickly understand customer request currently not in the local portfolio
• Manage actual product and services requests
  • Long term s-order
  • Request to a-order
  • Local s-order marketing
• Structure the requests and report to management and Corporate
• Investigate and explore future portfolio demands and needs
• Investigate future business areas (together with customers)
• Ensure business intelligence and insight for future demands

• Set agenda for standardized work methods and improvement activities and manage resources within the same department
• Follow up on Improvement activities and goals in connection to the business objectives
• Ensure transfer of best practice between teams within the same department
• Understanding the difference between and work with both market plan activities (business improvements) and process improvements (continuous improvements)

• Business Perspective
• Customer Understanding
• Digitalisation
• Market Understanding
• Products and Services
• Sustainability
• Teaching for Differentiation
• Using Information Technology

• Analytical Thinking
• Attention to Detail
• Creativity and Innovation
• Initiative
• Planning and Organising
• Problem Solving

• Customers
• Dealers
• Services
• Sales
• Parts
• Business Unit Management
• Bodybuilders
• IT Department
• Divisions within the Corporate Organisation

• Workshop Process
• Sales Process
• Services Delivery Process
• Order to Delivery Process
• Dealer Operating Standards
• Complying with SHE and Client’s Principles
• Code of Conduct / Compliance and Ethics
• Business Plan and Market Plan Process

• Relevant Education or equivalent work experience
• Business knowledge and experience from a similar role an advantage
• Managerial and Leadership experience
• Fluent in English

NB! This job is now closed. You can apply for other jobs by uploading your CV.