Production Support Analyst

Recruiter:

Six Sense Consulting

Job Ref:

JHB000897/MS

Date posted:

Monday, May 9, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
Well established business seeking Technical Support Specialist for a contract position
Products, services, programs and information which the individual must provide to external individuals or groups,
or one another to accomplish the organization’s mission and strategy

JOB DESCRIPTION:

EXPERIENCE:

1st Line IT support for Application Support
Incident management for Application Support (SMAX)
Logging and tracking of incidents, changes and requests
Receiving incoming queries from multiple sources, assigning and tracking queries
Proactively monitor and manage SLA and OLA on all incidents
Ensure that business incidents and requests are resolved within the SLA / OLA timeframes
Manage 3rd line escalations (Demand and vendor escalations)
Manage business escalations to Application Support
Identification and escalation of re-occurring problems and incidents
Call journey management of high priority calls
Ensure that all incidents and service requests are assigned to the appropriate teams in Application Support
Internal reporting for Application Support
Drive operational issues and escalated issues through to resolution
Drawing up performance reports by request.
Provide a high quality and standard of Application Support to the business
Assist with On-The-Job boarding for all new Support staff
Maintain shifts and standby scheduling
Day-To-Day operational status reporting of the production systems
Manage contractors HR, housekeeping and Payroll submissions to the individual contracting houses.
Support management with miscellaneous administrative duties

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Production Support (T-SQL)
Location: Pretoria
Salary: MR Monthly
Our Client is looking for a production support (T-SQL) to join their team
27 days ago

Fullstack Analyst Developer- (Python,Angular) - CT - Hybrid - 12 months -must be South African
Location: South Africa
Salary: Market related
Intermediate, analyst, Developer, Cape, Town, Hybrid, 12, months, EE, only, must, be, South, African
20 days ago

Intermediate Analyst Developer - Cape Town - Hybrid - 12 months (EE only) -must be South African
Location: South Africa
Salary: Market related
Intermediate, analyst, Developer, Cape, Town, Hybrid, 12, months, EE, only, must, be, South, African
24 days ago

Cost and Management Accountant
Location: Johannesburg
Salary: 800 000
Are you an ACMA/CGMA qualified Cost and Management Accountant with a passion for the manufacturing industry? Join a leading innovator in the manufacturing sector.
Today

0553 SAP Operations Engineer (Senior)
Location: Menlyn
Salary:
Our client requires the services of an SAP Operations Engineer (Senior) with IT Degree and / or relevant qualifications, DevOps (operations, configuration/development) experience in commercial and/or retail end user IT applications is advantageous, Position: contract until December 2026Experience in at least one of the following technologies would be beneficial:SAP SD, MM (preferable)SAP Analytics...
Today

Management Accountant
Location: Johannesburg
Salary: R 900 000 Annually
A multinational client in the manufacturing space based in the East of Johannesburg is looking for a strong Management Accountant to join their finance team.
Today

SAP SD DevOps Consultant ADV 0576
Location: Midrand
Salary: Monthly
SAP SD DevOps Consultantlong-term contract
1 day ago

Solar solutions Engineer
Location: Johannesburg
Salary:
Are you passionate about renewable energy and leveraging solar technology to create sustainable solutions? Do you have a strong technical background and a knack for designing and implementing solar energy systems? If so, we have an exciting opportunity for you to join our team!
1 day ago

Cloud Data Engineer
Location: Johannesburg
Salary:
Cloud Data Engineer (Azure, Contract)We have a requirement, at our financial services client, for a senior Data Engineer with extensive technical delivery and experience in the Azure Cloud platform. The purpose of this role includes - Owning and accountability for a large application platform or a collection of application platforms that deliver a capability/ service. Deliver deep speci...
1 day ago

Regional Area Coach
Location: Johannesburg
Salary: Market related
Our client is looking for a Regional Area Coach to join their team. Responsible for leading the Regi
1 day ago

Production Support Analyst

Similar jobs you might be interested in:

Create a free job alert for Production Support Analyst in Johannesburg