Production Support Analyst

 

Recruiter:

Six Sense Consulting

Job Ref:

JHB000897/MS

Date posted:

Monday, May 9, 2022

Location:

Johannesburg, South Africa


JOB SUMMARY:
Well established business seeking Technical Support Specialist for a contract position
Products, services, programs and information which the individual must provide to external individuals or groups, 
or one another to accomplish the organization’s mission and strategy

JOB DESCRIPTION:

EXPERIENCE:
  • 1st Line IT support for Application Support
  • Incident management for Application Support (SMAX)
  • Logging and tracking of incidents, changes and requests
  • Receiving incoming queries from multiple sources, assigning and tracking queries
  • Proactively monitor and manage SLA and OLA on all incidents
  • Ensure that business incidents and requests are resolved within the SLA / OLA timeframes
  • Manage 3rd line escalations (Demand and vendor escalations)
  • Manage business escalations to Application Support
  • Identification and escalation of re-occurring problems and incidents
  • Call journey management of high priority calls
  • Ensure that all incidents and service requests are assigned to the appropriate teams in Application Support
  • Internal reporting for Application Support
  • Drive operational issues and escalated issues through to resolution
  • Drawing up performance reports by request.
  • Provide a high quality and standard of Application Support to the business
  • Assist with On-The-Job boarding for all new Support staff
  • Maintain shifts and standby scheduling
  • Day-To-Day operational status reporting of the production systems
  • Manage contractors HR, housekeeping and Payroll submissions to the individual contracting houses.
  • Support management with miscellaneous administrative duties
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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