SUMMARY:
Lead the management of a portfolio of projects spanning client servicing, operations, finance, and related domains, ensuring alignment with strategic objectives and priorities.
POSITION INFO:
Main Output and Responsibilities
BUSINESS OPERATION
Project Team Oversight:
- Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment.
Methodology Optimization:
- Evaluate and optimize project delivery methodologies, balancing Agile and waterfall approaches to best suit the needs of individual projects within the portfolio.
Stakeholder Engagement:
- Effectively engage and communicate with stakeholders at all levels, including clients, project teams, and senior management, to ensure alignment and transparency throughout the project lifecycle.
Risk Management:
- Identify and mitigate risks associated with project delivery, proactively addressing issues to minimize impact on project timelines and objectives.
Resource Allocation:
- Manage resource allocation across project teams, ensuring optimal utilization of human and financial resources to maximize project outcomes.
Performance Monitoring:
- Monitor and track project performance metrics, providing regular updates to senior management and stakeholders on progress, milestones, and key deliverables.
Dependency Management:
- Ability to skillfully manage a multitude of dependencies outside of your programme and projects, ensuring seamless integration and delivery.
Documentation:
- Create detailed documentation including business requirements, process flows, use cases, and user stories.
- Maintain accurate and up-to-date project documentation throughout the project lifecycle.
Project Management:
- Collaborate with project managers to define project scope, objectives, and deliverables.
- Assist in project planning, estimation, and resource allocation.
- Monitor project progress and identify potential risks or deviations from the plan.
Quality Assurance:
- Participate in system testing, user acceptance testing, and validation of implemented solutions.
- Ensure that delivered solutions meet the specified requirements and are of high quality.
Process Improvement:
- Identify areas for process optimization and efficiency enhancement.
- Recommend process improvements and assist in their implementation.
STAKEHOLDER RELATIONSHIP MANAGEMENT
Internal
- Maintain relations with all members of the management team and staff
- Maintain relations with other departments within the organisation
External
- Develop a Stakeholder engagement plan for the Institute in collaboration with other departments
- Manage relationships with department external service providers and ensuring stakeholders derive value from association and engagements with the company
- Manage contracts in conjunction with the Legal department of all external services providers
- Ensure compliance of Service Level Agreement by the service provider
- Manage relationship with the Institute’s external service providers
RISK MANAGEMENT
- Adhere to the Institute’s legal and ethical requirements, policies, processes and procedures
- Support departmental audits
- Manage the risks associated with the services rendered by external providers
REPORTING
- Give input to department’s Annual Integrated Report (AIR)
- Report all none-adherence to the Institute’s legal and ethical requirements, Policies, processes and procedures
PEOPLE MANAGEMENT
- Direct, delegate and manage department’s staff for.
- Effective people planning, deployment and development within the department with due regard to relevant legislations, policies and best practice procedures.
- Monitor and appraise team performance against agreed standards and goals; and taking corrective action as required
- Reviewing individual performance; identifying training needs
Qualifications and Requirements
- Bachelor’s degree in a relevant field (project management, business administration, etc.)
- Project Management Professional (PMP) certification required. Alternative certifications at the same level are acceptable (SAFe/Prince/PMI)
- Strong project management skills, including the ability to plan, organize, and execute.
- Minimum of 8 years’ experience in Agile tools like Jira Confluence, SAFe, and Aris.
- Minimum of 8 years’ experience in applying process modeling standards.
- Minimum 12 years of experience in programme management.
- Knowledge and exposure to business process transformation and integrating technologies.
- Demonstrated experience in managing large-scale projects and programmes.
- Proven track record of successful programme delivery.
Competencies
- Develop and implement project and programme measurement metrics.
- Strong knowledge of foundational programme and project management methodologies, Agile methodology and frameworks like Scrum, Kanban, SAFe etc.
- Ability to manage multiple projects and deadlines effectively.
- Excellent communication, people, leadership, and facilitation skills.
- Strong analytical, problem-solving, and conflict-resolution skills.
- Ability to work effectively in a team environment.
Other Functions
- Perform any other functions that contributes to the achievement of company’s objectives.
