SUMMARY:
We are seeking a highly organised and customer-focused Project Manager II to oversee and coordinate projects while ensuring exceptional service delivery to clients. The role requires strong teamwork, flexibility, and the ability to prioritise tasks and resolve issues efficiently under pressure.
POSITION INFO:
We are seeking a highly organised and customer-focused Project Manager II to oversee and coordinate projects while ensuring exceptional service delivery to clients. The role requires strong teamwork, flexibility, and the ability to prioritise tasks and resolve issues efficiently under pressure.
The Project Manager II will ensure accurate and timely communication with clients, maintain meticulous project documentation, and collaborate effectively with the team to achieve shared goals.Â
What you'll do:
- Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
- Excellent customer interaction.
- Requires performing daily application availability checks.
- Engage with service providers for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged.
- Achievement of First Line Resolution (FLR) percentage.
- To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged.
- Meeting of the relevant Service Level Agreements with the customer/ clients.
- Ensure that all correspondence is adhered to, executed, or noted in the correct manner.
Your Expertise:
- English - Can converse and has the necessary email skills
- Excellent Customer Interaction with clear, concise, and effective communication skills
- Effectively collaborate with the team to achieve common goals
- Manage Engine and/or HP Service desk experience
- Soft Skills - Telephonic
Qualifications:
- National Senior Certificate/ Matric/ N3/ Grade 12
- Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)
- ITIL
Other information applicable to the opportunity:
- Permanent position
- Location: Midrand
- Physical Demands: Sitting, walking, bending, and lifting
- Travel: Must have a vehicle and a valid driver’s license. Travel on request.
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
