Project Support Co-ordinator

SUMMARY:
Product Support Co-ordinator (Qualified Diesel Mechanic) with experience dealing in Heavy Commercial Vehicle sector and workshop experience to be based at the Head Office in Johannesburg for Global OEM

POSITION INFO:

Duties / Responsibilities:

• Handle cases (DRCA/FQCA) within FRAS
• Be available on the Helpdesk telephone.
• Work within the established processes and routines, and to actively assist in the continuous improvements of these
• Communicate and report product problems to the field Quality process
• Support trouble shooting & diagnose
• Support and co-ordinate technical engineers from HQ during technical investigations to markets
• Provide timely and accurate technical assistance to After sales department, dealers and customers directing or carrying out remedial action as necessary
• Assist the workshops in giving required technical assistance to customers
• Attend technical seminars and keep informed on developments in such issues as production, technical and engineering innovations, within the truck and bus industry, and recommend changes where necessary
• Assist in training of technicians in use of literature and systems to help themselves to solve technical
• Manage the process for the in-house control of Technical information and upkeep and distribution of Technical information to relevant department employees, dealers and customers
• Assist with compiling of and submission of top ten reports
• Foster and promote a safe and healthy work environments maintaining safe work practices at all time. Complying with company safety policies and procedures
• When requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment

Education and/or Experience

• Must have completed High school education
• Qualified Diesel Mechanic with a trade test certificate
• Possess sound technical and product knowledge with hands on experience of working within a workshop environment
• Further education in relevant field an advantage

Knowledge, Skills and Abilities

• Current heavy commercial vehicle product knowledge including trucks, bus, coach and engines
• General knowledge of vehicle mechanical operations
• Excellent interpersonal and communication skills with focus on customer management and training
• Able to work on own initiative and under pressure
• General computer and IT knowledge
• Ability to actively seek solutions to problems
• Write and speak English fluently

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