Project Support Co-ordinator

 

Recruiter:

Oxyon Human Capital Solutions

Job Ref:

JHB001406/VMC

Date posted:

Wednesday, July 28, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related


SUMMARY:
Product Support Co-ordinator (Qualified Diesel Mechanic) with experience dealing in Heavy Commercial Vehicle sector and workshop experience to be based at the Head Office in Johannesburg for Global OEM

POSITION INFO:

Duties / Responsibilities:

  • Handle cases (DRCA/FQCA) within FRAS
  • Be available on the Helpdesk telephone.
  • Work within the established processes and routines, and to actively assist in the continuous improvements of these
  • Communicate and report product problems to the field Quality process
  • Support trouble shooting & diagnose
  • Support and co-ordinate technical engineers from HQ during technical investigations to markets
  • Provide timely and accurate technical assistance to After sales department, dealers and customers directing or carrying out remedial action as necessary
  • Assist the workshops in giving required technical assistance to customers
  • Attend technical seminars and keep informed on developments in such issues as production, technical and engineering innovations, within the truck and bus industry, and recommend changes where necessary
  • Assist in training of technicians in use of literature and systems to help themselves to solve technical
  • Manage the process for the in-house control of Technical information and upkeep and distribution of Technical information to relevant department employees, dealers and customers
  • Assist with compiling of and submission of top ten reports
  • Foster and promote a safe and healthy work environments maintaining safe work practices at all time. Complying with company safety policies and procedures
  • When requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment

 

Education and/or Experience

  • Must have completed High school education
  • Qualified Diesel Mechanic with a trade test certificate
  • Possess sound technical and product knowledge with hands on experience of working within a workshop environment
  • Further education in relevant field an advantage

 

Knowledge, Skills and Abilities

 

  • Current heavy commercial vehicle product knowledge including trucks, bus, coach and engines
  • General knowledge of vehicle mechanical operations
  • Excellent interpersonal and communication skills with focus on customer management and training
  • Able to work on own initiative and under pressure
  • General computer and IT knowledge
  • Ability to actively seek solutions to problems
  • Write and speak English fluently


 

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