SUMMARY:
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POSITION INFO:
REQUIREMENTS
• Grade 12
• Relevant diploma in property management field advantageous
• 2-3 years in a similar role
• Property industry and utilities experience essential
• Minimum junior level management experience
• Intermediate Excel skills
• Experience in customer service
• SAGE/MDA experience advantageous
RESPONSIBILITIES
• Oversee and streamline billing processes.
• Ensure Month-end closing of the billing group functions.
• Maintain and implement quality assurance for all processes.
• Respond and mitigate billing escalations.
• Upload tenant charges into MDA and reconcile to the accounting system.
• Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
• Ensure invoices are uploaded to third party bill systems on time and accurately.
• Observe and adhere to established processes, procedures, policies, and guidelines.
• Team building and training.
• Assist with AR related special projects as necessary.
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
• Review monthly delinquency notifications to operations team.
• Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers
• Meet defined department goals and collection metrics.
• Provide weekly/monthly detailed collection status to management.
• Property administration for own portfolio:
o Leasing administration, billing and receipts/refunds
o Tenant collections
o Tenant relations
o Accounts payable/receivable (debtors and creditors) and cash book reconciliations
Psychometric tests are required to be undertaken by shortlisted candidates.
Should you wish to apply please submit your CV through for consideration.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise
