SUMMARY:
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POSITION INFO:
Purpose of the Job:
Perform full administrative functions in lease preparation and conclusion, as well as effectively manage arrears and tenant queries.
Key Responsibilities:
Tenant Administration:
- Load and update tenant information on the in-house PIMS system.
- Manage tenant statements, including receipt allocations, interest generation, meter reading generation, manual billings/adjustments/recoveries, lease billings, debit runs, finalized statements, debit orders, reconciliations, and resolution of queries.
- Handle tenant turnover and finalize vacated tenant accounts and deposit refunds.
Lease Administration:
- Obtain credit checks and FICA where necessary.
- Raise lease input summaries (LIS) and leases on the in-house PIMS system.
- Update the lease register and handle all leasing matters with the leasing department.
- Manage annual municipal and rates increases.
Arrear Administration:
- Follow up on outstanding payments and update the arrears report.
- Utilize company credit control service provider facilities (TPN) and prepare handovers to the legal credit controller where applicable.
Property Administration:
- Maintain property and unit data on the in-house PIMS system.
- Notify utility companies of tenant changes/updates and manage accruals monthly.
- Maintain parking schedules and access discs.
- Process municipal and other invoices and perform account reconciliations.
- Consolidate monthly management reports.
Skills and Competencies:
- Strong communication skills.
- Innovative thinking and ability to follow processes.
- Dynamic and enthusiastic.
- Professional interaction with tenants.
- Competent time management skills.
- Professional attitude, capability, and personal initiative.
- Deadline-driven with excellent attention to detail and numerate accuracy.
- Experience in body corporate and sectional title administration is advantageous.
Qualifications and Experience:
Qualifications:
- Grade 12 (Matric).
- Relevant diploma.
- Strong proficiency in relevant computer packages (MS Office) and software packages (PIMS or MDA).
Experience:
- Minimum of 5 years’ experience in a property administrator role and financial accounting.
- Customer service experience.
- Background in property leasing.
